MFP Technical Service Specialist

MFP Technical Service Specialist

Location: Omaha, NE — 90% field service; in-office only as needed
Job type: Full-time
Pay: $20–$40 per hour, based on experience, technical proficiency, and certifications

The Opportunity

We’re looking for an experienced multifunction printer technician who takes a methodical approach to troubleshooting and pride in accurate, dependable repairs.

This role is for a technical specialist who enjoys understanding how equipment works, identifying the root cause of a problem, and following a repair through to verified resolution. You should be comfortable working independently, following manufacturer procedures, and explaining your findings clearly to customers and colleagues.

You’ll join an experienced service team supporting copiers, MFPs, printers, and related office technology. We value careful workmanship, thorough documentation, and consistent follow-through.

What You’ll Do

• Diagnose equipment problems: Troubleshoot mechanical, electrical, imaging, paper-feed, fuser, and finishing issues using a systematic diagnostic process.
• Use technical resources: Apply service manuals, diagnostic codes, equipment histories, and electrical test instruments to identify root causes.
• Complete and verify repairs: Replace or adjust components according to manufacturer specifications, test equipment operation, and confirm the reported issue is resolved.
• Perform preventive maintenance: Follow established procedures, inspect equipment for wear, and identify issues before they cause downtime.
• Support printing and scanning: Resolve network connectivity, scan-to-email, scan-to-folder, and related configuration problems.
• Install and configure equipment: Assist with installations, equipment moves, firmware updates, and device configuration.
• Maintain accurate records: Document symptoms, diagnostic findings, repairs, parts used, and follow-up needs.
• Communicate clearly: Explain equipment issues, completed repairs, and next steps to customers in straightforward language.
• Manage assigned service work: Coordinate with dispatch and service management, organize tools and parts, and communicate when a call requires additional time or support.

Required Qualifications

• At least three years of hands-on MFP field service experience, including direct responsibility for diagnosing and repairing equipment preferred.
• Strong mechanical and electrical troubleshooting skills and the ability to identify the underlying cause of a failure.
• Proficiency using a multimeter, including resistance, continuity, and voltage measurements.
• Ability to interpret service manuals, technical documentation, and manufacturer repair procedures.
• Experience troubleshooting network printing and scanning.
• Ability to work independently and recognize when to consult technical support or service management.
• Accurate service documentation and professional customer communication.
• Valid driver’s license, dependable driving record, and a reliable personal vehicle for field service travel.
• Ability to perform the physical duties of the position, including lifting and moving equipment and parts, with reasonable accommodation as applicable.

Preferred Qualifications

• Five or more years of copier/MFP field service experience.
• Experience servicing Kyocera, Toshiba, RISO, Katun, Ricoh, Konica Minolta, Canon, Sharp, or Xerox equipment.
• Manufacturer technical certifications.
• Working knowledge of TCP/IP, DHCP, DNS, SMB, and SMTP.
• Experience with managed print services, document management, or workflow applications.
• Experience helping other technicians resolve difficult service issues.
• Willingness to learn new diagnostic tools, including AI-assisted resources, and verify findings against manufacturer documentation and equipment testing.

How You Work

You are likely to do well in this role if you:

• Approach troubleshooting patiently and methodically.
• Pay close attention to details, specifications, and service procedures.
• Bring consistent care to routine maintenance and complex repairs.
• Take ownership of service calls through resolution and documentation.
• Communicate clearly, directly, and respectfully.
• Keep your tools, vehicle, parts, and service records organized.
• Take pride in technical mastery and continue building your knowledge.

Your Working Environment

You’ll spend approximately 90% of your time at customer locations, reporting to the office as needed. You’ll work independently with support from dispatch and experienced service management. We aim to provide a consistent territory and customer base whenever possible.

Field service includes changing priorities, customer questions, and occasional interruptions. Established procedures, clear communication, and coordination with the team help keep the work organized.

You’ll use your personal vehicle for field travel, with all business mileage reimbursed at the full current IRS business mileage rate.

What We Offer

• Competitive hourly pay based on experience and technical proficiency.
• Mileage reimbursement for all business travel in your personal vehicle at the full current IRS business mileage rate.
• Company-provided tools and equipment.
• Phone reimbursement.
• Paid training and manufacturer training opportunities.
• Paid time off and paid holidays.
• 401(k) with company matching.
• Health, dental, vision, and life insurance.
• Health savings account.
• Referral program.
• A professional, supportive service team.

Apply

Submit your résumé and a brief summary of the copier/MFP brands and models you have serviced. Include any manufacturer certifications and an example of a difficult equipment problem you diagnosed and resolved.

Job Type: Full-time

Pay: $20.00 - $40.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• Must be proficient with Ohm meter functions and capabilities

Experience:

• comparable: 1 year (Required)

Ability to Commute:

• Omaha, NE 68134 (Required)

Work Location: In person

Salary : $20 - $40