What are the responsibilities and job description for the Desktop Technician position at jpshealthnet?
Description: The Desktop Technician performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources.
Typical Duties:
- Responds to incoming requests for technical assistance and provides rapid high-level customer-service oriented desktop and application support
- Isolates and assesses the potential root causes of technical and application problems. Provides proactive routine maintenance on IT equipment including cable management, vacuuming, labeling, etc. Assists in maintaining accurate inventory of IT equipment.
- Performs rounding in clinical areas once in the morning and once in the afternoon to identify incidents before they are reported, follows up on resolved work orders, and assesses requests by employees.
- Assists in defining IT standards for the company. Tests and evaluates new hardware and software prior to implementation.
- Implements and communicates new technology to internal end users.
- Adheres to daily and monthly metrics as defined by the department. (Ex: initial response, support turnaround time, customer service survey, etc.) Possess skill and knowledge to perform the job effectively, efficiently, and safely.
- Demonstrates dependability through regular attendance, meeting commitments, working independently, and being focused under pressure. Participates in a 24x7 global support team as needed. May be required to be on-call during specific times/projects.
- Participates in IT projects. Provides hands on help to other IT groups. May be required to transport, set-up, and maintain systems for special events such as trade shows or conferences. Assists facilities with on-site project work for office relocation or refurbishment as needed.
- Documents detailed but concise troubleshooting procedures and technical solutions for the IT team knowledge base.
- Performs other related duties as assigned.