What are the responsibilities and job description for the CARE NAVIGATOR I position at jpshealthnet?
Job Summary: The Care Navigator I promotes and supports the assigned patient population through the patient care journey in the network by enabling them to better understand the care continuum and manage health needs through the appropriate channels of providers and care teams.
Essential Job Functions & Accountabilities:
- Supports patients in accessing health related services, including but not limited to, obtaining and ensuring appropriate use of a medical home and overcoming barriers to obtaining needed medical care and social services.
- Addressing care gaps specific to patient in timely manner by communicating with patients and guidance through the network’s appropriate physicians and care teams.
- Conduct patient screening for social determinants of health to identify needs and follow up through connecting patient with appropriate network partners to address needs.
- Establishes trusting relationships with patients and their families while providing general support and encouragement.
- Listens to patients’ and families’ feedback about level of care and/or facility conditions; determine appropriate health care team member or department, communicate concerns and/or issues and facilitate resolution. Provide timely feedback to patient.
- Facilitate patient journey through the network through consistent communication and engagement processes.
- Communicates with patients, families and other visitors to inform them about policies, protocols, rights and responsibilities; coach staff and providers regarding communication styles and cultural perspectives for best patient interaction potential.
- Provides patients with appropriate materials to supplement basic health education and encourages patients to be active and engaged in their health and wellness.
- Executes proactive outreach to the attributed population utilizing registries and other analytical tools.
- Promotes individual professional growth and development by meeting requirements for mandatory skills competency, build leadership skills for yourself and others in the department.
- Job description is not an all-inclusive list of duties and may be subject to change with or without notice. Staff are expected to perform other duties as assigned.