What are the responsibilities and job description for the Customer and Sales Support Specialist position at JPro Supplies?
About JPro Supplies:
JPro Supplies is a national leader in janitorial and office supplies, MRO products, and commercial cleaning equipment. We supply industrial facilities, warehouses, schools, and other businesses across the U.S. With 18 distribution centers and a catalog of trusted brands like Purell, Rubbermaid, Minuteman, Starbucks, and Georgia-Pacific.
About the Position:
This position will serve as the Customer and Sales Support Specialist for our industrial supply company, JPro Supplies, under the supervision of the General Manager.
Candidate will work within a team atmosphere as well as independently. They must be
comfortable taking initiative, managing tasks without constant supervision, and handling
responsibilities with confidence and professionalism.
Primary Responsibilities:
Monitor orders daily, provide tracking details and other pertinent information to
customers in a timely manner
Work with vendors to resolve any shipping issues such as missing or damaged items
Process vendor PO’s for special orders and other select items
Answer incoming customer calls in a friendly, professional manner
Provide basic troubleshooting for equipment issues and product assembly assistance
Schedule and dispatch technicians in a timely manner
Manage service calendars and appointments
Assist with day-to-day administrative tasks as needed, such as data entry, filing,
organization, etc.
Seek to identify and propose improvements to processes and systems which will
maximize company performance and cost-effective use of fiscal resources
Requirements:
QuickBooks experience, preferably QuickBooks Online
Microsoft Office experience including Outlook, Excel, Word, Teams, SharePoint, etc.
Current CRM experience (Salesforce, Zoho, or HubSpot preferred)
Strong phone etiquette and customer service skills
Ability to multitask, stay organized, and prioritize while working independently or with the
team
Reliable, professional, and detail-oriented
Previous experience working for a distributor, contractor, electrician, HVAC, plumber, or
similar service company
Experience with scheduling/dispatching technicians
High level of maintaining confidentiality
General Work Hours:
Monday – Friday: 8:30AM – 5:00PM (Ability to work flexible schedule)
Location:
Company Office- 351 S. Cypress Road, Pompano Beach, FL 33334
Other:
Candidates must be capable of passing background screening, including verification of
education, references, and drug testing.
Compensation:
$50,000 to $55,000 annually commensurate with experience plus 16 days PTO, paid holidays,
401K with up to 4% matching contribution after 90 days, health insurance allowance, and
50% funded short term disability insurance. Performance and compensation reviewed after
completion of 90-day probationary period and again annually.
PRH Enterprises is an Equal Opportunity Employer. We celebrate diversity and are committed
to creating an inclusive environment for all employees. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or veteran status.
No phone calls as only qualified candidates will be contacted.
Salary : $50,000 - $55,000