What are the responsibilities and job description for the VP – Communications Manager - Senior Graphic Designer – CCB Communications, Consumer Banking position at JPMorganChase?
Job Description
The Consumer & Community Banking (CCB) Communications team is seeking an experienced design leader with deep expertise in executive presentation design, visual storytelling and internal brand systems. This role supports CCB Communications by leading the visual expression of strategy, priorities and narratives through high‑impact executive presentations and scalable internal communications.
The role is centered on executive presentation design for the firm’s most visible and high‑stakes moments. You will lead the design and shaping of presentations used in critical leadership forums, strategic reviews and internal‑ and external‑facing events. In parallel, you will own and evolve the internal visual identity for CCB Communications, ensuring a cohesive, recognizable and executive‑ready visual language across internal communications.
Success in this role requires exceptional narrative judgment, strong design leadership and the ability to translate complex strategy, data and messaging into clear, persuasive and polished stories for senior audiences. PowerPoint is the primary tool used to deliver this work but the core requirement is excellence in executive presentation design and visual systems regardless of medium.
As a senior member of the CCB Multimedia Center of Excellence, you will act as a trusted creative advisor to senior communications leaders and business executives, set visual standards and drive the evolution of how CCB communicates internally at scale.
Job Responsibilities
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.
The Consumer & Community Banking (CCB) Communications team is seeking an experienced design leader with deep expertise in executive presentation design, visual storytelling and internal brand systems. This role supports CCB Communications by leading the visual expression of strategy, priorities and narratives through high‑impact executive presentations and scalable internal communications.
The role is centered on executive presentation design for the firm’s most visible and high‑stakes moments. You will lead the design and shaping of presentations used in critical leadership forums, strategic reviews and internal‑ and external‑facing events. In parallel, you will own and evolve the internal visual identity for CCB Communications, ensuring a cohesive, recognizable and executive‑ready visual language across internal communications.
Success in this role requires exceptional narrative judgment, strong design leadership and the ability to translate complex strategy, data and messaging into clear, persuasive and polished stories for senior audiences. PowerPoint is the primary tool used to deliver this work but the core requirement is excellence in executive presentation design and visual systems regardless of medium.
As a senior member of the CCB Multimedia Center of Excellence, you will act as a trusted creative advisor to senior communications leaders and business executives, set visual standards and drive the evolution of how CCB communicates internally at scale.
Job Responsibilities
- Lead executive presentation design for CCB Communications, setting visual and storytelling standards for senior‑level communications
- Design and shape presentations used in high‑stakes leadership forums and internal‑ and external‑facing events
- Own and evolve the internal visual identity and brand system for CCB Communications, ensuring clarity, consistency and executive‑level polish
- Define visual frameworks, templates and design principles that enable scalable, repeatable and high‑quality internal communications
- Partner with senior communications leaders and business executives to translate complex strategies, priorities and data into clear, compelling executive narratives
- Serve as a trusted advisor on presentation strategy, visual storytelling and executive‑level design judgment
- Collaborate with the content automation group to version and operationalize visual assets across lines of business and functions, enabling scale and efficiency in multimedia and design for internal communications
- Ensure visual systems and assets are designed for flexibility, automation and reuse without compromising quality or brand integrity
- Oversee presentation and visual design efforts from concept through final delivery, ensuring alignment with communications objectives, business priorities and brand standards
- Provide direction and guidance to designers, freelance partners and agencies supporting executive presentation or internal brand work as needed
- Act as a senior brand and design steward within CCB Communications, ensuring alignment with JPMorganChase brand guidelines
- Anticipate executive and organizational needs, proactively identifying opportunities to improve clarity, consistency and impact across internal communications
- Contribute to the evolution of executive presentation, internal brand and visual storytelling practices within the MMCoE including tools, templates and best practices
- 10 years of professional design experience in an agency or corporate communications environment with substantial experience supporting senior executive audiences
- Demonstrated mastery of executive presentation design with a portfolio that includes high‑stakes leadership, strategic and internal‑ and external‑facing presentations
- Proven experience owning or evolving an internal visual identity or brand system within a complex organization
- Strong command of narrative structure, information hierarchy and executive‑level visual judgment and demonstrated ability to design for both bespoke executive moments and scalable, system‑driven communications
- High proficiency in Microsoft PowerPoint as a primary presentation design tool, and demonstrated mastery of Adobe Creative Suite including Illustrator and Photoshop with experience in After Effects or Premiere a plus
- Exceptional visual design skills including layout, typography, composition and color usage
- Strong executive communication skills with the ability to influence, advise and build credibility with senior stakeholders
- Experience partnering with automation, platform or enablement teams to scale creative or communications outputs preferred
- Demonstrated ability to manage complex workstreams and competing priorities across multiple teams and initiatives.
- Excellent interpersonal and collaboration skills with comfort operating in ambiguity and high‑visibility environments. Self‑directed, highly accountable and comfortable making decisions with limited guidance
- Bachelor’s degree in graphic design, communications or a related field required
- Experience in financial services, technology or highly regulated environments strongly preferred
- Familiarity with digital, UX/UI, responsive design and motion concepts a plus
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.