What are the responsibilities and job description for the Vice President, Product Manager - Digital Authentication - Trust & Security position at JPMorganChase?
Job Description
Join a high-impact product team shaping how customers securely access digital experiences every day. You'll grow your product craft while partnering across design, technology, operations, and risk to deliver trusted outcomes.
As a Vice President, Product Manager Digital Authentication in Trust & Security, you lead discovery and delivery for secure access capabilities, balancing customer experience, fraud prevention, and strong controls. You work closely with cross-functional partners to define clear requirements, prioritize roadmaps, and ship measurable improvements across web and mobile channels.
Job responsibilities
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
Join a high-impact product team shaping how customers securely access digital experiences every day. You'll grow your product craft while partnering across design, technology, operations, and risk to deliver trusted outcomes.
As a Vice President, Product Manager Digital Authentication in Trust & Security, you lead discovery and delivery for secure access capabilities, balancing customer experience, fraud prevention, and strong controls. You work closely with cross-functional partners to define clear requirements, prioritize roadmaps, and ship measurable improvements across web and mobile channels.
Job responsibilities
- Manage and evolve existing authentication features to improve customer experience and security outcomes
- Lead discovery activities, including problem definition, customer insights, and hypothesis-driven analysis
- Define product requirements by writing epics, partnering on user stories, and setting clear acceptance criteria
- Participate as a core team member in agile ceremonies to drive delivery, transparency, and continuous improvement
- Represent the customer perspective and translate needs into product decisions and roadmap contributions
- Partner with legal, risk, operations, design, data, and technology teams to align on priorities and delivery plans
- Support testing, pilot launches, user experience validation, and backlog refinement to ensure readiness
- Assist with business cases and measurement of operational results to demonstrate product impact
- Coordinate dependencies across internal teams to ensure timely delivery of end-to-end solutions
- Drive improvements to operational policies, process flows, procedures, tools, and customer messaging
- 5 years of business analysis and/or product management delivery experience
- Bachelor's degree or equivalent practical experience
- Demonstrated analytical problem-solving skills with the ability to structure ambiguous problems
- Experience working with distributed agile scrum teams
- Working knowledge of agile principles and product delivery practices
- Proficiency using agile delivery and documentation tools (for example, Jira and Confluence)
- Experience managing a product backlog, prioritization, and cross-team dependencies
- Strong communication and presentation skills, including the ability to influence stakeholders
- Strong organizational and time management skills across multiple concurrent initiatives
- Experience delivering authentication and identity capabilities (for example, multi-factor authentication, passkeys, device trust, or biometrics)
- Experience supporting account takeover prevention and secure customer verification journeys
- Experience improving one-time passcode delivery, reliability, and customer experience
- Familiarity with secure access patterns such as password reset, login protection, and caller verification controls
- Agile or Scrum certification
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
Salary : $122,550 - $201,000