What are the responsibilities and job description for the Senior Associate, Point Transfer position at JPMorganChase?
Job Description
Build your career at the intersection of loyalty, travel, and customer engagement. In this role, you'll work with a high-visibility team, managing relationships with 14 airline and hotel partners while shaping the strategy behind one of the most valued rewards programs in the industry. You'll have the opportunity to make a measurable impact on customer experience, business performance, and partner success — all within a collaborative, fast-moving environment.
As a Senior Associate in the Rewards Point Transfer team, you will manage and execute the Point Transfer redemption strategy and campaigns across a portfolio of airline and hotel loyalty partners. You will drive promotional campaigns, monitor business performance, and work closely with external partners and cross-functional stakeholders to enhance both the customer and partner experience.
Job Responsibilities
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Build your career at the intersection of loyalty, travel, and customer engagement. In this role, you'll work with a high-visibility team, managing relationships with 14 airline and hotel partners while shaping the strategy behind one of the most valued rewards programs in the industry. You'll have the opportunity to make a measurable impact on customer experience, business performance, and partner success — all within a collaborative, fast-moving environment.
As a Senior Associate in the Rewards Point Transfer team, you will manage and execute the Point Transfer redemption strategy and campaigns across a portfolio of airline and hotel loyalty partners. You will drive promotional campaigns, monitor business performance, and work closely with external partners and cross-functional stakeholders to enhance both the customer and partner experience.
Job Responsibilities
- Serve as the day-to-day relationship manager for airline and hotel loyalty partners, coordinating promotional activity, resolving operational issues, monitoring performance, and ensuring contractual commitments are met.
- Lead creative development and execution for Point Transfer marketing campaigns, including post-campaign performance tracking to continuously optimize promotional strategy.
- Partner with Voice of Customer stakeholders to improve reporting, analyze customer feedback, and measure the impact of experience enhancements.
- Consolidate and analyze Point Transfer performance data to monitor key business metrics, assess promotional effectiveness, and support data-driven decision making.
- Develop monthly business reviews that synthesize financial, marketing, customer, and promotional results into clear, actionable recommendations.
- Ensure Point Transfer processes are well documented, efficient, and compliant with legal and regulatory requirements.
- Support partnership negotiations through market research and strategic analysis to guide future business decisions.
- Collaborate with Product, Analytics, Finance, Operations, Marketing, and other teams to drive customer engagement, redemption growth, and satisfaction goals.
- 3 years of experience in partnerships, strategy, consulting, business operations, product, marketing, financial analysis, or a related field.
- Bachelor's degree or equivalent experience.
- Experience in partnership marketing or partnership management.
- Strong analytical skills with the ability to interpret performance metrics, financial data, and customer insights to support business decisions.
- Experience developing presentations and communicating recommendations to cross-functional stakeholders.
- Experience working directly with external partners, clients, vendors, or strategic stakeholders.
- Excellent relationship management skills with the ability to thrive in a matrixed organization.
- Ability to manage multiple initiatives simultaneously with a proactive, results-driven mindset.
- Strong written and verbal communication skills across varying levels of seniority, both internally and externally.
- Experience in loyalty, travel, rewards, or customer engagement programs.
- Familiarity with Voice of Customer tools, reporting frameworks, or customer feedback analysis.
- Experience supporting or contributing to partnership negotiations or contract management.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.