What are the responsibilities and job description for the Product Delivery Manager, Branch Expansion position at JPMorganChase?
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Works in tandem with the Area Product Owner to defines and communicate product vision, strategy, and delivery roadmap aligned with the business strategy and goals
- Partners with internal line of business (LOB) to capture data-driven technical and non-technical customer requirements, and communicate them concretely to the engineering teams in terms of customer-based outcomes
- Develop and manage detailed project plans, including sequencing of work, implementation planning, and ownership of tasks.
- Proactively identifies, manages, and resolves issues, including dependencies within and outside the product area, and lead completion of change management activities across functional partners
- Partners with Data and Analytics, Retail Real Estate and other associated functions to ensure the product under development meets standards
Required qualifications, capabilities, and skills
- 5 years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Excellent numerical, analytical, and problem-solving skills
- Strong understanding and ability to work within Agile methodologies, including working knowledge of the following tools: Jira, Confluence and Tableau
- Experience working with multi-level management and complex organizations
- Strong presentation and oral communication skills with the ability to articulate complex/technical concepts into simple yet effective communication to many stakeholders, management and customers
- Proven experience in developing lasting cohesive partnerships with the business, operations, technology and other key stakeholders in an enterprise organization
- Adaptable self-starter with strong initiative, able to learn new processes quickly, juggle multiple priorities, and meet deadlines in a fast-paced environment
- Proficient knowledge of the product development life cycle, design, and data analytics
- Prior experience working within a real estate domain
- Experience with geospatial data and tooling including, but not limited to: ArcGIS, Carto, Wherobots, or QGIS
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Bachelor’s degree or equivalent work experience
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.