What are the responsibilities and job description for the Implementation Manager Vice President position at JPMorganChase?
Job Description
Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.
As an Implementations Manager within Client Onboarding & Service, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. You will be responsible for use case testing of internal and external personas for Commerce platform tools and processes. This role involves collaboration with stakeholders, pilot implementations, and process validation.
Job responsibilities
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About The Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.
As an Implementations Manager within Client Onboarding & Service, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. You will be responsible for use case testing of internal and external personas for Commerce platform tools and processes. This role involves collaboration with stakeholders, pilot implementations, and process validation.
Job responsibilities
- Lead and motivate project team members, fostering a collaborative and productive work environment.
- Guide, support, and provide feedback to team members to ensure high performance.
- Collaborate with cross-functional leadership on strategic initiatives, influencing decisions to ensure the needs and experience of the client are appropriately accounted for.
- Maintain effective and standard operational processes; operate within established risk parameters/tolerances and meet internal/external risk and compliance obligations, including completion of required training.
- Improve and maintain a controlled environment.
- Lead large programs and projects; evaluate project outcomes and identify opportunities for process improvements.
- Cultivate and maintain relationships with business partners built on trust and accountability.
- Navigate systems and tools, and partner with cross-functional, cross U.S. teams to solve client requests.
- Manage competing priorities and set expectations accordingly.
- Influence, educate, and connect teammates and customers to technology.
- Bachelor’s degree or equivalent experience.
- People management experience in an operations environment, including performance management, coaching, and employee development.
- Experience leading SLA-driven processes with strong attention to quality, controls, and risk awareness.
- Strong organizational, analytical, and problem-solving skills; ability to prioritize across competing demands.
- Effective written and verbal communication skills, including experience producing executive-ready summaries and presentations.
- Ability to present to executive team as appropriate.
- Proven ability to work well under pressure with minimal supervision.
- Knowledge of bankcard or Merchant Services industry and procedures
- Demonstrated success operating in a highly matrixed, complex organization.
- Experience with project support or project management methodologies.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About The Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.