What are the responsibilities and job description for the Head of Dining, Lifestyle & Cards Analytics position at JPMorganChase?
Job Description
Chase Branded Cards continues to expand its premium and lifestyle offerings, and analytics is central to driving innovation and enabling the right decisions for our customers and the business. This is a rare opportunity to lead a high-impact analytics function at the intersection of premium products, experiences, and customer strategy, where your work will directly shape how millions of customers experience the Chase brand.
As the Head of Dining, Lifestyle & Cards Analytics at JPMorganChase within Card Data & Analytics, you will set and execute the analytics vision for premium offerings, including dining and lifestyle analytics. You will be accountable for delivering insights that shape product design, define and refine target customer strategies, and track and optimize portfolio performance. You will partner closely with leaders across Dining, The Infatuation, and Chase Lounges, while leading a high-performing team and influencing senior stakeholders across product, marketing, finance, and risk.
Job Responsibilities
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
Chase Branded Cards continues to expand its premium and lifestyle offerings, and analytics is central to driving innovation and enabling the right decisions for our customers and the business. This is a rare opportunity to lead a high-impact analytics function at the intersection of premium products, experiences, and customer strategy, where your work will directly shape how millions of customers experience the Chase brand.
As the Head of Dining, Lifestyle & Cards Analytics at JPMorganChase within Card Data & Analytics, you will set and execute the analytics vision for premium offerings, including dining and lifestyle analytics. You will be accountable for delivering insights that shape product design, define and refine target customer strategies, and track and optimize portfolio performance. You will partner closely with leaders across Dining, The Infatuation, and Chase Lounges, while leading a high-performing team and influencing senior stakeholders across product, marketing, finance, and risk.
Job Responsibilities
- Define and deliver a multi-year analytics vision and operating roadmap across dining, lifestyle experiences, and premium portfolios, aligned to measurable business outcomes
- Provide analytic leadership for product and benefit design, translating customer needs and performance signals into clear, actionable recommendations
- Lead, develop, and retain a team of managers and analysts, setting standards for rigor, impact, and accountability
- Responsibly leverage artificial intelligence and machine learning to modernize analytical workflows, reporting, and monitoring with appropriate controls and governance
- Establish executive-ready performance management across profitability drivers, engagement, retention, customer lifetime value, and portfolio health
- Build and evolve a measurement and insight framework for dining and lifestyle experiences, connecting ecosystem performance to card portfolio outcomes
- Partner with experimentation and product teams to design controlled tests and pilots, delivering causal insights and decision recommendations
- Collaborate across product, marketing, finance, risk, and operations to align priorities and integrate insights into key decision forums
- Deliver concise, decision-oriented insights to senior leadership, translating complex analyses into clear trade-offs, risks, and recommended actions
- Stay current on industry trends and partner ecosystem shifts, identifying opportunities to innovate in measurement and customer experience analytics
- Formal training or certification on analytics concepts and 10 years applied experience
- Proven senior leadership experience managing teams of managers and analysts, including setting vision, operating rhythms, and talent development expectations
- Deep understanding of card portfolio economics and profitability drivers, including risk-adjusted performance and key levers affecting revenue, cost, and customer value
- Demonstrated expertise in product analytics and lifecycle performance management across acquisition, engagement, retention, and profitability
- Strong capabilities in customer segmentation and behavioral analytics, translating insights into actionable strategies and product decisions
- Expertise in experimentation design and measurement methodologies, including test-and-learn approaches and a causal inference mindset
- Demonstrated experience using artificial intelligence, machine learning, and advanced analytics to modernize measurement and insight generation with responsible governance
- Exceptional communication and executive storytelling skills, with the ability to translate technical and analytical findings for non-technical senior stakeholders
- Demonstrated ability to influence decision makers in a fast-paced, matrixed organization across product, marketing, finance, risk, and operations
- Experience in premium cards, dining, travel, or rewards ecosystems with an understanding of how partner performance, value proposition economics, and customer behaviors connect to portfolio outcomes
- Experience building or scaling analytics functions, including establishing operating models, tooling standards, and team capability frameworks
- Advanced proficiency in analytical platforms and programming languages commonly used in large-scale data environments
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.