What are the responsibilities and job description for the FROSCH - ITA Travel Specialist III position at JPMorganChase?
As Chase Travel continues to expand, we have a terrific opportunity for an experienced Travel Advisor. We are driving success in a diverse and collaborative culture with a commitment to creating an environment with opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are looking for best-in-class talent who are passionate, entrepreneurial, and customer-focused.
As an ITA Travel Specialist III within the Valerie Wilson Travel (VWT) team, you will be responsible for crafting detailed itineraries, coordinating concierge services, and managing supplier relations. Your expertise in travel and lifestyle servicing or the luxury/hospitality industry will be essential. This position is perfect for a tech-savvy, detail-oriented quick learner eager to advance in the luxury travel sector.
This role is part of the Administrative Support Services business unit within the Chase Travel Group. This team is dedicated to supporting the businesses of Independent Travel Advisors (ITAs) with FROSCH/VWT. You will be working with seasoned advisors on travel related bookings, administrative tasks, and client facing interactions.
Job responsibilities
- Research, design, and book custom travel programs including tours, cruises, flights, hotels, insurance quotes and concierge services
- Maintain high-touch, white-glove service throughout the client journey
- Assist in crafting seamless, end-to-end itineraries using tools AXUS and online platforms
- Create polished, detail-oriented client communications including proposals, confirmations, and VIP welcome letters
- Reconfirm bookings and follow up post-travel to ensure satisfaction and build lasting relationships
- Liaise with DMCs, concierges, and hotel staff to coordinate activities, transfers, dining, and other client preferences
- Communicate with suppliers by phone or email to verify rates, availability, room configurations, amenities, and benefits
- Provide thorough documentation, file management, and calendar tracking to ensure nothing falls through the cracks
- Enter and maintain data in CRM tools and trip management platforms and contribute to social media and website content updates as needed
- Support lead advisor in daily operations
- Attend industry webinars and training to stay up to date on destinations and trends
Required qualifications, capabilities, and skills
- 2 years in the travel industry or high-end hospitality
- Excellent organizational and time-management skills with attention to detail
- Impeccable communication skills—written, verbal, and professional demeanor
- Strong research and problem-solving capabilities
- Computer savvy and fast learner
- Familiar with ChatGPT and automation tools
- Passion for travel and knowledge of global destinations
Preferred qualifications, capabilities, and skills
- Bachelor’s degree
- Prior concierge service experience
- Social media or marketing skills
- Familiarity with itinerary building apps
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
