What are the responsibilities and job description for the Consumer Banking - External Communications Manager - Vice President position at JPMorganChase?
Job Description
Join our Consumer Banking public relations team to lead strategic communications supporting Chase's expansion across key regions of the U.S.
As a Vice President in our Consumer Banking public relations team, you will lead strategic communications supporting Chase's expansion across key regions in the U.S. In this role, you will advance initiatives by building strong relationships on the ground in priority markets and elevating the firm's presence in local communities.
Job Responsibilities
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Join our Consumer Banking public relations team to lead strategic communications supporting Chase's expansion across key regions of the U.S.
As a Vice President in our Consumer Banking public relations team, you will lead strategic communications supporting Chase's expansion across key regions in the U.S. In this role, you will advance initiatives by building strong relationships on the ground in priority markets and elevating the firm's presence in local communities.
Job Responsibilities
- Lead communications for regional expansion, developing and executing localized media strategies aligned to business priorities and community engagement efforts.
- Drive proactive story development and spokesperson narratives, identifying market-specific opportunities and coordinating press moments, announcements, and community engagement that support expansion objectives.
- Build and maintain relationships with regional media, influencers, and community stakeholders to strengthen visibility and credibility in local markets
- Provide rapid-response and issues management counsel in partnership with corporate communications and risk teams, anticipating local sensitivities and maintaining message discipline.
- Quarterback internal stakeholders (including marketing and business leaders) and external agencies across earned and paid media—setting direction, prioritizing work, and ensuring consistent, high-quality execution aligned to enterprise standards.
- Develop press materials, executive communications, and thought leadership that position the firm effectively in new and growing markets.
- Establish measurement expectations and evaluate PR performance against strategic objectives, using insights to refine approach, resource allocation, and market focus.
- Stay informed of industry and regulatory developments to anticipate potential issues and incorporate them into market-level communications planning.
- Minimum 8 years of experience in public relations, media relations, or journalism, with experience in corporate and/or agency environments.
- Strong experience operating in regional or market-based communications roles.
- Proven ability to develop relationships with media and community stakeholders in diverse markets.
- Experience supporting growth or expansion initiatives.
- Excellent strategic thinking, writing, and executive communication skills.
- Ability to influence across a matrixed organization and work independently in a fast-paced environment.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Salary : $123,500 - $185,000