What are the responsibilities and job description for the Chief of Staff — Operations, Activation & Transformation position at JPMorganChase?
Job Description
JPMorganChase is seeking a Vice President-level Chief of Staff to support the Managing Director (MD) of Operations, Activation & Transformation (OAT). The Chief of Staff serves as a strategic partner and operational backbone to the MD, connecting workstreams, enabling leadership, and driving the rhythm of the business. This is an individual contributor role based in New York that requires exceptional judgment, strong communication skills, and the ability to influence without direct authority.
Responsibilities
Strategy & Substance
The Chief of Staff will build and maintain a deep understanding of OAT's workstreams and how they connect. The role goes beyond coordination: owning the substance of deliverables, ensuring materials are well-positioned and stakeholder-ready, and representing OAT initiatives to leadership with confidence and full context.
Communication & Leadership Enablement
The Chief of Staff will ensure the MD and leadership team are always prepared, not just informed. This means anticipating needs, pre-positioning context ahead of key conversations, and shaping OAT's narrative across town halls, stakeholder updates, and weekly reporting. The role includes drafting and structuring weekly leadership bullets, wins, and watchouts; managing approvals and distribution; and maintaining an archive of approved materials. Proactive communication is essential: surfacing risks, flagging blockers, and keeping stakeholders informed before they have to ask.
Operational Cadence & Project Management
The Chief of Staff will own the operating rhythm of OAT, including tracking weekly due dates with cross-functional partners, managing monthly OKR and scorecard reporting cycles, building quarterly town halls, and running recurring leadership forums such as monthly executive round robins and weekly MD direct-report meetings. The role also involves driving cross-functional initiatives from planning through execution, tracking milestones, and ensuring accountability across stakeholders.
Prioritization & Information Flow
The Chief of Staff will bring discipline to how OAT's time and attention are allocated, structuring meetings, briefings, and decision points around what matters most. The role requires strong proactive planning and sound judgment about what warrants direct engagement versus asynchronous communication.
Required Qualifications, Capabilities, And Skills
About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
JPMorganChase is seeking a Vice President-level Chief of Staff to support the Managing Director (MD) of Operations, Activation & Transformation (OAT). The Chief of Staff serves as a strategic partner and operational backbone to the MD, connecting workstreams, enabling leadership, and driving the rhythm of the business. This is an individual contributor role based in New York that requires exceptional judgment, strong communication skills, and the ability to influence without direct authority.
Responsibilities
Strategy & Substance
The Chief of Staff will build and maintain a deep understanding of OAT's workstreams and how they connect. The role goes beyond coordination: owning the substance of deliverables, ensuring materials are well-positioned and stakeholder-ready, and representing OAT initiatives to leadership with confidence and full context.
Communication & Leadership Enablement
The Chief of Staff will ensure the MD and leadership team are always prepared, not just informed. This means anticipating needs, pre-positioning context ahead of key conversations, and shaping OAT's narrative across town halls, stakeholder updates, and weekly reporting. The role includes drafting and structuring weekly leadership bullets, wins, and watchouts; managing approvals and distribution; and maintaining an archive of approved materials. Proactive communication is essential: surfacing risks, flagging blockers, and keeping stakeholders informed before they have to ask.
Operational Cadence & Project Management
The Chief of Staff will own the operating rhythm of OAT, including tracking weekly due dates with cross-functional partners, managing monthly OKR and scorecard reporting cycles, building quarterly town halls, and running recurring leadership forums such as monthly executive round robins and weekly MD direct-report meetings. The role also involves driving cross-functional initiatives from planning through execution, tracking milestones, and ensuring accountability across stakeholders.
Prioritization & Information Flow
The Chief of Staff will bring discipline to how OAT's time and attention are allocated, structuring meetings, briefings, and decision points around what matters most. The role requires strong proactive planning and sound judgment about what warrants direct engagement versus asynchronous communication.
Required Qualifications, Capabilities, And Skills
- 5 years of experience in strategy, operations, chief of staff, or business management roles within financial services or a similarly complex, matrixed environment
- Demonstrated ability to serve as a trusted partner to senior leaders, with sound judgment on when to act independently and when to escalate
- Exceptional written and verbal communication skills, including the ability to tailor narratives to executive audiences and proactively keep the right people informed at the right time
- Strong organizational and project management skills, with a track record of managing multiple workstreams, competing priorities, and tight timelines
- Comfort operating through influence rather than authority across teams without direct reporting lines
- High attention to detail across both high-visibility and day-to-day outputs
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Experience supporting C-suite or MD-level leaders in a chief of staff or similar capacity
- Familiarity with OKR frameworks, scorecard reporting, and strategic planning processes
- Background in operations, transformation, or organizational effectiveness functions
- Experience preparing materials for and facilitating town halls, offsites, or large-scale internal communications
About Us
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
Salary : $115,000 - $187,000