What are the responsibilities and job description for the Centralized Community Home Lending Advisor - Bilingual (English/Spanish) - Tempe, AZ position at JPMorganChase?
Join our fun, high-energy team as a Centralized Community Home Lending Advisor in Chase Home Lending and put your exceptional knowledge and understanding of home lending products to good use by serving as your customers’ chief point of contact throughout the life of the loan while the Home Lending team supports you by sharing demonstrated knowledge in this area of specialization. You will adhere to all regulatory requirements while marketing and promoting the financial products offered by Chase. You will have a unique opportunity to grow your career while making a significant impact on our business.
As a Centralized Community Home Lending Advisor in Chase Home Lending, you will guide your clients through the process of home ownership, ensuring strong sales results. Utilizing your extensive knowledge and understanding of home lending products, you will act as the primary point of contact for your customers throughout the duration of the loan. You will comply with all regulatory requirements while marketing and promoting the financial products offered by Chase.
Job Responsibilities
- Convert inbound and outbound leads into mortgage loan applications
- Source all business and logging all contacts with prospects
- Use consultative selling of Purchases Loans in a call center environment
- Recommend optimum product/rate program combinations to prospects
- Ensure compliance with applicable statues and procedures
- Provide feedback on lead quality
- Meet required sales performance for pre-established goal volume
Required qualifications, capabilities and skills
- Ability to read, write and speak Spanish fluently.
- Proficient with Microsoft Applications (Word, Excel and PowerPoint)
- Self-motivated and detail oriented
- Excellent oral and written communication skills
- Organized with a demonstrated ability to manage multiple tasks and meet deadlines in a timely manner
- Demonstrated ability in providing superior customer service and consultative selling
Preferred qualifications, capabilities, and skills
- FHA/VA sales experience
- Call Center experience
- Marketing, promoting, relationship building, and consulting skills
- Experience in the Financial Services, Mortgage, Auto, Medical or Education industries
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.