What are the responsibilities and job description for the Business UAT Lead - Campaign Testing position at JPMorganChase?
Are you ready to elevate your career in the dynamic world of Card Marketing? Join our team to leverage your leadership skills and drive innovation in campaign validation, contributing to meaningful projects and career growth.
As a Business UAT Lead on the Campaign Testing team within Card Services, you will be responsible for leading a team of Business UAT Analysts. Your role involves analyzing credit card marketing campaign assets (online or offline), such as direct mail, online ads, emails, and microsites, to ensure both individual asset quality and overall campaign quality before they reach Chase Card customers. You would collaborate with Card Marketing, Marketing Channel Execution, and Card Legal, Compliance, and Controls teams to deliver accurate, compliant, and functional marketing materials to customers and prospects. You will ensure streamlined processes for marketers, optimize resource efficiency, fulfill customer promises, and maintain regulatory compliance. Your leadership will drive excellence in campaign quality and execution efficiency
Job responsibilities
- Manage a team of Card Marketing Campaign Validation Analysts.
- Collaborate with Card Marketing, Marketing Channel Execution, and Card Legal, Compliance, and Controls teams.
- Deliver marketing materials that are accurate, compliant, and functional to customers and prospects.
- Ensure streamlined processes for marketers and optimize resource efficiency.
- Fulfill customer promises and maintain regulatory compliance.
- Drive excellence through the highest standards of quality and execution efficiency.
- Foster a mindset of quality-as-a-service by preventing errors and driving continuous improvements in validation processes.
- Develop talent with subject matter expertise in analyzing marketing creatives and legal disclosure language.
- Improve and strengthen end-to-end processes, creating efficiencies and standards for the team and partners.
- Demonstrate customer obsession by understanding and enhancing the customer experience.
Required qualifications, capabilities, and skills
- 8 years of experience in driving campaign quality, including content, functionality, and fulfillment testing, campaign management marketing, advertising, media, and agency work
- 2 years of leadership experience with strong collaboration, project management, and communication skills across multiple stakeholders.
- Experience in managing various campaign stages, including requirement collection, building, creative/content development, data extraction, and completion.
- Proven ability to operate in a process-oriented, fast-paced environment, adhering to risk/control, procedure, and process expectations.
- Manage end-to-end delivery of accurate, compliant, and functional marketing assets while adhering to organizational guidelines.
- Enthusiasm and willingness to learn
- Bachelor’s or Master’s Degree in marketing
- Drive excellence through the highest standards of quality and execution efficiency.
- Be results-oriented with strong attention to detail and problem-solving skills.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
