What are the responsibilities and job description for the Workforce Resiliency Lead – Executive Director position at JPMorgan Chase?
Join JPMorgan Chase as a Executive Director on the Workforce Resiliency Team to develop and implement unified processes, governance, and playbooks to employees during crises and critical events.
As the Workforce Resiliency Lead – Executive Director within JPMorgan Chase, you will promote the development and implementation of unified processes, governance, and playbooks to ensure a best-in-class, timely response to employees during crises and critical events. This team will coordinate and align incident response and employee support efforts across multiple groups, including HR, Global Security, Communications, Firmwide Resiliency, Supplier Services, and Location/Country Leads. The successful candidate will drive the development and implementation of unified processes, governance, and playbooks to ensure a best-in-class, timely response to employees during crises and critical events.
Job Responsibilities
- Lead the review and alignment of incident response processes and playbooks across all key teams.
- Establish a common workflow, governance structure, and oversight routines for incident management and employee support.
- Develop detailed playbooks for a range of scenarios, including natural disasters, geopolitical events, active shooter situations, cyber/network incidents, and data privacy events.
- Design and conduct simulations and training exercises for all event types to ensure teams are prepared to respond effectively during actual incidents.
- Continuously assess and improve response strategies based on lessons learned from real events and exercises.
- Partner across key groups like Global Security, Firmwide Resiliency, Communications, HR, Supplier Services, and Location/Country Leads to ensure seamless execution on crisis/incident events (e.g. Natural Disasters).
- Implement and maintain governance routines to ensure consistency, efficiency, and accountability in incident response and employee support across all teams.
- Monitor and report on the effectiveness of processes, playbooks, and support offerings, recommending improvements as needed.
- Develop and execute on employee support services by partnering with location/country leads.
- Manage and lead a global team across the HR and workforce resiliency space.
Required qualifications, capabilities and skills
- Strong proven leader with 10 years of experience
- Proven experience in crisis management, business resiliency, strategy or transformation within a large, complex organization.
- Strong leadership, project management skills background with the ability to drive cross-functional alignment and collaboration.
- Execution focus and change management.
- Excellent communication, stakeholder management and influencing skills.
- Experience developing and implementing processes, playbooks, and governance structures.
- Ability to manage multiple priorities under pressure and adapt to rapidly changing situations.