What are the responsibilities and job description for the Vice President, Strategic Programs Lead — Card Modernization position at JPMorgan Chase?
Join us to help drive transformative change in Card and Connected Commerce. Make a lasting impact by leading programs and initiatives that shape the future of our products, services, and employee experience.
As the Vice President, Strategic Programs Lead - Card Modernization —one of Consumer & Community Banking’s top strategic priorities—you own the operational backbone of the program. You will establish and run governance, orchestrate a sequenced portfolio across Product, Technology, Finance, and Strategy, align investment to outcomes, and deliver crisp executive narratives. You’ll turn strategy into operating reality via disciplined cadences, transparent reporting, proactive risk mitigation, and data‑driven decision making.
Job responsibilities
- Program governance and portfolio orchestration
- Stand up and run governance, operating cadences, and stakeholder forums across Product, Technology, Finance, and Strategy.
- Sequence, prioritize, and integrate initiatives into a coherent portfolio, with explicit dependencies, critical paths, and quarterly planning alignment.
- Define and track OKRs, milestones, and outcomes; maintain an authoritative single source of truth for status, risks, and decisions.
- Financial stewardship
- Establish investment guardrails; align budgets to initiatives; track forecasts vs. actuals and drive reallocation decisions to protect critical path.
- Partner with Finance on business cases, ROI, and benefits realization; ensure funding aligns with modernization outcomes.
- Execution and risk management
- Build mechanisms to monitor progress and surface constraints early; drive risk and issue mitigation with accountable owners and time‑bound actions.
- Coordinate cross-functional delivery across mainframe decomposition, microservices, event streaming, resiliency engineering, and domain‑driven design.
- Executive communication and stakeholder engagement
- Craft compelling executive narratives and board‑caliber materials that connect strategy to measurable outcomes.
- Respond to ongoing executive information requests with timely, consistent, and data‑driven updates.
- Change leadership and culture
- Champion modernization and change management across teams; foster engagement, collaboration, and continuous improvement.
- Model an AI‑first, data‑driven mindset to increase speed, quality, and operating leverage.
- AI and tooling
- Automate reporting, risk signals, dependency insights, and narrative drafts using AI/ML where appropriate; establish standards and guardrails for responsible use.
Required Qualifications, Capabilities, and Skills
- 7 years leading complex, cross‑functional programs in large enterprises; track record delivering results across multiple business units.
- Exceptional executive stakeholder management; outstanding written and verbal communication; board‑caliber presentation skills.
- Proficiency in data analytics for program health (OKRs, milestones, financials, risk signals, dependencies).
- Conflict management and negotiation skills; ability to drive win‑win solutions across diverse stakeholders.
- Strategic thinker with strong tactical execution; comfortable with ambiguity; able to set structure and drive clarity in dynamic environments.
- Customer‑focused, collaborative, inclusive; proven ability to manage multiple priorities at pace.
- AI‑first and continuous learning mindset; experience applying AI to improve program operations and decisioning.
Preferred Qualifications, Capabilities, and Skills
- 5 years in payments, card, or commerce domains.
- Business transformation experience, process improvement, and change leadership, innovative mindset.
- Experience integrating AI solutions and automation to enhance outcomes and operational efficiency; mentorship of teams on new tools and practices.
- Hands‑on familiarity with cloud modernization of mission‑critical systems (e.g., mainframe decomposition, microservices, event streaming, domain‑driven design, resiliency engineering).
- Ability to navigate complex organizational structures and influence without direct authority.
Optional Additional Information
- Visa sponsorship not available for this role.
- Role may require occasional travel.
- Regulatory requirements may apply based on location.
- To be eligible, candidates must be authorized to work in the United States; employment-based immigration sponsorship is not offered for this position.