What are the responsibilities and job description for the Vice President – Rewards Product Strategy position at JPMorgan Chase?
Help shape the future of customer loyalty by driving the strategy behind one of the most innovative rewards programs in the industry. This role is critical to translating long‑term vision into tangible progress, ensuring our rewards ecosystem continues to evolve to meet modern customer expectations.
As a Vice President within the Chase Rewards Product team, you will partner with key stakeholders, to advance the strategic direction of the rewards platform. You will play a central role in shaping strategy, driving complex cross‑functional initiatives, and ensuring disciplined execution across priorities that matter most to customers and the business.
Job Responsibilities
- Partner with Rewards leadership to shape, refine, and operationalize the 3‑year strategic roadmap for the Rewards product, supporting long‑term vision while translating strategy into executable priorities.
- Lead strategic analyses, framing of key decisions, and development of insights that inform program modernization, platform evolution, value creation, and customer experience enhancements.
- Help craft and socialize a clear, compelling narrative for the Rewards product, connecting strategy, customer value, and execution across stakeholders.
- Champion disciplined execution against strategic priorities, ensuring initiatives deliver against defined objectives, timelines, and success metrics.
- Establish structured operating rhythms (reviews, readouts, decision forums) to maintain momentum, transparency, and accountability across initiatives.
Required Qualifications, Capabilities, and Skills
- 5 years of experience in product management, product strategy, or a related role within a complex, fast‑paced environment.
- Strong ability to influence across functions and levels, building alignment among diverse stakeholders with competing priorities.
- Exceptional organizational, prioritization, and problem‑solving skills, with comfort operating across ambiguity and evolving priorities.
- Excellent written and verbal communication skills, including experience developing executive‑ready narratives and materials.
- Advanced proficiency with Microsoft PowerPoint and Excel, as well as JIRA, Confluence, and modern collaboration tools.
- Bachelor’s degree required.
Preferred Qualifications
- Experience in financial services, loyalty, rewards, or technology‑driven platforms.
- Strong analytical orientation, with the ability to synthesize data, customer insights, and business context into clear recommendations.