What are the responsibilities and job description for the Vice President Experience Research position at JPMorgan Chase?
Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers, bringing your thought leadership and expertise to the team.
As an Experience Research Vice President in Chase Home Lending, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, you will develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users. Your work will provide the foundation for effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams.
Job Responsibilities
- Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation.
- Analyze and interpret data using advanced quantitative and qualitative methods, translating insights into actionable recommendations for enhancing user experience.
- Facilitate surveys and interviews with users to gather information on user needs and create user testing scenarios to refine products or features.
- Mentor and guide junior researchers and designers, fostering a culture of continuous learning and knowledge sharing within the user experience design team.
- Monitor industry trends and advancements in user experience research methodologies, incorporating innovative techniques to maintain a competitive edge.
Required qualifications, capabilities, and skills
- 5 years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods.
- Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design.
- Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design.
- Experience collaborating with cross-functional teams, including UX designers, product managers, and developers, to drive customer-centric decision-making and inform product prioritization.
- Experience designing high-quality research studies with an iterative mindset, adapting study parameters to accommodate changing product design needs.
Preferred qualifications, capabilities, and skills
- Experience leading foundational discovery research projects that inform product strategy and business objectives.
- Proven track record as a thought partner, enabling and collaborating with cross-functional teams to define strategic research approaches and drive impactful outcomes.
- Deep curiosity and active engagement with emerging AI trends, tools, and use cases, with the ability to translate these insights into actionable research and product recommendations.
- Experience contributing to a research community of practice, sharing best practices, and fostering a culture of learning, feedback, and inclusion.