What are the responsibilities and job description for the Vice President, B2B Client Solutions Specialist position at JPMorgan Chase?
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As a B2B Payables Client Solution Specialist in the Commercial Bank’s Payments organization, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales. You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams.
Job responsibilities
- Leads solutioning and the adoption of existing and upcoming client-facing products and capabilities while defining and configuring optimal solutions that address clients’ needs and objectives
- Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients’ needs and current industry trends
- Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials
- Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap
Required qualifications, capabilities and skills
- 5 years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products, with a focus on commercial card and payables product set
- Strong technical expertise, payments industry knowledge and consultative experience to support complex solutioning and design sessions with clients and prospects
- Strong executive level presentation skills, including ability to consult and sell at the C-level
- Exceptional ability to understand client and prospect needs and turn needs into mandated business through solution-based selling that clearly articulates operational and financial benefits
- Ability to generate ideas to help coverage teams identify and drive the development of new business
- Excellent selling and negotiation skills always ensuring the full value of J.P. Morgan is clearly communicated
- Strong writing and analytical skills to support RFP responses, presentation content and ROI analysis development
- Demonstrated prior experience working in a highly matrixed and complex organization
Preferred qualifications, capabilities, and skills
- Applicable market/industry experience
- Diligence to maintain up-to-date and accurate pipeline reports.
- Team-oriented with the ability to develop strong working relationships with clients, peers, and cross-functional partners.