Vehicle Remarketing Business Operations Manager Senior

Do you like engaging with internal and external stakeholders in a high impact role within an exciting business?  We are looking for an Asset Remarketing Operations Manager to join our team.  

As the Vehicle Remarketing Asset Remarketing Operations Manager in Vehicle Remarketing Operations, you will lead an organization that is responsible for a variety of functions such as transport, title processing, scheduling, stored vehicle negotiations, payment processing and inspection management.  Vehicle remarketing is the process of reselling off-lease returns and repossessions through wholesale channels to maximize sale proceeds and minimize time/holding costs. These teams partner with many internal and external stakeholders such as controls, auction teams, collections, vendor management, etc. to facilitate transactions..  The role reports to Vehicle Remarketing Operations Director.

Job responsibilities

• Lead a team of 50 employees including five Remarketing Operations Managers who support a variety of operational functions  
• Collaborate across Vehicle Remarketing to design, implement, and execute new and enhanced operational processes that support the end-to-end remarketing lifecycle
• Monitor processes and key performance indicators through active use of data and analytics

• Own end-to-end governance of system rules tables, ensuring accuracy, consistency, and compliant application across operational processes. 

• Will serve as the subject matter expert for Remarketing Operations processes and the systems of record that enable them, partnering closely with technology and product teams to enhance existing platforms and ensure end-to-end process effectiveness.

• Maintain relationships with management and internal stakeholders to keep their needs aligned with those of the Vehicle Remarketing Sales and Operations teams.

• Develop team members through coaching, feedback, and growth opportunities; foster a culture of accountability and continuous improvement.

• Adherence to Chase Vehicle Remarketing policies, procedures, record retention guidelines and Service Level Agreements

Required qualifications, capabilities, and skills 

• 5 years experience in the automotive remarketing industry with focus on remarketing operations and sales; understanding of key economic and auto industry best practices and trends as they relate to used vehicle remarketing

• 5 years experience leading an operations organization of 50 employees

• Effective and professional written and verbal communication skills

• Ability to work independently with time constraints and competing deadlines  

• Ability to challenge and execute against the status quo

• Working knowledge of Microsoft Excel and Outlook, and ability to quickly learn and use various technology tools 

• Detail oriented with expert organizational skills.

• Expert in internal/external partner relationship management 

• Sound decision making and commitment to upholding company values and ethical guidelines in all decision-making and actions

   

Preferred Qualifications, Capabilities, and Skills -

• Experience with a major consignor of used vehicles (for example, an auto manufacturer or financial institution) or an auction.

• Implementation of AI capabilities in an operations organization 

• Experience leading a diverse set of operational or complex functions

• Bachelor’s Degree