What are the responsibilities and job description for the Technology Support III, Payments Technology position at JPMorgan Chase?
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Corporate and Investment Banking (CIB) Technology, under the APAC Payments Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Provide end‑to‑end application or infrastructure service delivery to enable successful business operations of the firm.
- Support day‑to‑day maintenance of the firm’s systems to ensure operational stability and availability.
- Monitor production environments for anomalies and address issues using standard observability tools.
- Lead major incident bridges, coordinate cross‑functional recovery, and communicate status to business and technology stakeholders.
- Own post‑incident reviews and problem management; drive corrective and preventive actions.
- Assess and implement production changes with appropriate risk evaluation and release readiness.
- Reduce toil through automation and runbook improvements; mentor junior engineers and uplift operational standards.
Required qualifications, capabilities, and skills
- Bachelor's Degree in Computer Science or equivalent
- 3 years of experience troubleshooting, resolving, and maintaining information technology services.
- Demonstrated knowledge of applications and infrastructure in large‑scale technology environments, both on‑premises and public cloud.
- Experience with observability and monitoring tools and techniques.
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
- Experience supporting real‑time or low‑latency production systems in 24x7 environments, including incident triage, recovery, and post‑incident follow‑ups.
- Primary support during business hours; after‑hours on‑call coverage on an as‑needed, rostered basis for critical incidents.
- Working knowledge of clearing and settlement windows and scheme SLAs/cutoffs, with effective communication to business and technology stakeholders.
Preferred qualifications, capabilities, and skills
- Experience with one or more general‑purpose programming languages and/or automation scripting.
- Working understanding of public cloud.
- Experience with Australia’s payments systems: NPP, BECS, and RBA RITS (RTGS); exposure to similar APAC schemes.
- ISO 20022 familiarity and understanding of scheme SLAs/cutoffs.
- Participation in DR/BCP exercises and capacity/performance monitoring for high‑throughput payment flows.