What are the responsibilities and job description for the Technology Support III - Mainframe production support / DB2, MVS position at JPMorgan Chase?
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in COMMERCIAL & INVESTMENT BANK - POST TRADE, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- 3 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Experience with an IBM zSeries Mainframe environment.
- Knowledge of z/OS, JCL, TSO/ISPF
- Proficient usage and knowledge of DB2/Adabas and VSAM & utilities
- Knowledge of CONTROLM/CA7/Autosys scheduling and batch delivery
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Basic knowledge of application development and its lifecycle
Incident management from triage to root cause resolution.
Preferred qualifications, capabilities, and skills
- Knowledge of relevant businesses such as securities, fund accounting, clearance, securities lending, cash management and alternative investments (e.g. derivatives and hedge funds) or the organizations that use these services
- Previous exposure to application support
- DYL280/SAS/EZYTRIEVE
- Unix/Linux/Windows Distributed Application Support
- AWS cloud experience
- Experience managing projects and migrations