What are the responsibilities and job description for the Technical Support III - QA Automation position at JPMorgan Chase?
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III - QA Automation at JPMorgan Chase within the Commercial and Investment Banking - Healthcare Payments Group, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Develop reliable and scalable automation scripts leveraging industry-leading tools and frameworks including Playwright, Selenium, Cucumber, JMeter, TestNG, and Java
- Design comprehensive test coverage encompassing both positive and negative test scenarios, execute automated test suites, and perform thorough results analysis
- Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements
- Maintain detailed documentation throughout the testing lifecycle, capturing test execution activities and logging all identified defects
- Report bugs, errors, and anomalies to the development team in a timely manner, and actively collaborate on diagnostic and remediation activities
- Deliver coaching and mentorship to team members to build testing capabilities and expertise
- Conduct product feature demonstrations for business stakeholders to showcase new functionality
- Collaborate with product teams to identify process gaps and uncover opportunities to enhance operational effectiveness and efficiency
- Actively contribute to Testing Center of Excellence (CoE) initiatives focused on process optimization and transformation
- Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations
Required qualifications, capabilities, and skills
- 3 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Hand-on knowledge in Test automation tools like Playwright, Selenium, Cucumber, JMeter, TestNG, BlazeMeter and JAVA
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity
- Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations
- Working experience of performing API testing on REST web services through automation
Preferred qualifications, capabilities, and skills
- Experience with one or more general purpose programming languages and/or automation scripting
- Working understanding of public cloud