What are the responsibilities and job description for the Senior Product Delivery Associate - Payments - Senior Associate position at JPMorgan Chase?
Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.
As a Senior Product Delivery Associate in Omnichannel Solutions Delivery and Operations, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.
Job responsibilities
- Handle client and internal escalated technical issues by validating defects, debugging, verifying network connectivity, and setting up traces.
- Execute training and product knowledge transfers with internal Operational and Client Services partners.
- Ensure all product documentation, job aids, tip sheets, manuals, and reference guides are created, archived, and maintained.
Required qualifications, capabilities, and skills
- 5-7 years’ experience in the payments industry or related technology field is required
- 3 years in an engineering or related technical role with integrated solutions required
- Strong ability to analyze issues & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
- Strong understanding of all related payment application components and dependencies such as key injection, upgrades, compatibility, hardware dependencies, configuration dependencies, and performance monitoring
- Strong knowledge of payment applications and terminal programming.
Preferred qualifications, capabilities, and skills
- Bachelor’s degree in computer science or related technical field is preferred
- Experience executing operational management and change readiness activities
- Experience in product deployment processes
