Senior Product Associate - Rewards

You are a self-starter with the ability to operate effectively collaborating, communicating and delivering cross-functionally across Product, Design, Data and Technology teams to drive business results.  

As a Senior Associate, Product Associate in Card on the Rewards team, you will support the implementation of new Chase Rewards features. You will be responsible for making our rewards products better, smarter and more personalized by leveraging a deep understanding of customer needs, data intelligence, and how to create excellence at scale while maximizing business value. You will drive the planning, sequencing and implementation of these initiatives to drive end-state transformation based on value, impact and time to market. You will also manage a cross-functional team of stakeholders to develop an implementation plan, analyze potential risks/benefits, work with your business partners to determine the best solutions, and drive your project through completion. Strong data and analytical skills and effective communication skills will make you successful in this role. The perfect candidate will have experience in both Agile Program Management and implementing fast paced strategic business priorities to market within highly matrixed organizations. If you enjoy creative problem solving, are highly analytical and curious about how things work, and are skilled at building momentum and structure around meaningful work, this is the role for you.   

Job Responsibilities: 

• Growing into a subject matter expert on Rewards and Loyalty user experience as well as the Rewards core product areas 
• Focus on longer-term strategic initiatives to ensure we are optimizing the product roadmap for long-term success 
• Help develop materials for Business Reviews with executive leadership and other forums by crafting a comprehensive story of the Rewards strategy 
• Partnering with key stakeholders and cross functional teams to achieve the best business value possible. Use collaborative storytelling to communicate and drive cross-functional alignment for your work. 
• Collaborate with a team of cross-functional partners to ensure a strong risk and controls environment (e.g., Risk, Controls, Legal, Compliance) 
• Developing and manage integrated plans, working effectively at all levels and providing progress communications to stakeholders on a regular basis 
• Communicating with executive level leadership product needs, progress and business challenges. 

Required qualifications, capabilities, and skills: 

• 3 years of product management, program management, product strategy or relevant experience.  Proven track record of delivery in fast paced environments.  
• Proactive, strategic, and results driven with the ability to prioritize and help manage multiple complex initiatives and deliverables at the same time 
• Ability to synthesize large amounts of information in order to inform and make decisions quickly, take risks, course-correct, and constantly iterate on your approach  
• Ability to make recommendations and progress in the face of ambiguous and at times overlapping priorities.   
• Ability to communicate openly, be transparent, be open and receptive to diverse ideas from different stakeholders, with the ability to influence and motivate. 
• Excellent written and verbal communication skills: able to present facts and ideas in a clear, concise and convincing manner to cross-functional partners up and down the chain with the ability to influence and motivate 
• Flexibility to influence and partner across a large, highly matrixed organization and drive change through promoting a culture of collaboration across organizational boundaries 
• Commitment and self-motivation suitable to a start-up team 
• Experience with Microsoft suite (PowerPoint, Excel, SharePoint) JIRA, Confluence Tools. 
• Bachelor’s degree required 

Required qualifications, capabilities, and skills:

• Technical knowledge and background of API's and work stream conversion and integration is preferred
• Understanding of servicing and operational support products for chat specialist supporting customers 
• Strong requirements building and epic writing