What are the responsibilities and job description for the Senior Product Associate – Employee Experience, Content Management Systems position at JPMorgan Chase?
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in Employee Experience, you'll play a hands-on role in shaping how employees across the firm discover and interact with content and resources. You'll be embedded in a product quad — working alongside a Product Manager, engineers, UX, and analytics — to drive the migration and evolution of our content management platform, Adobe Experience Manager (AEM). This is a fast-moving environment with a major migration milestone on the horizon, and you'll be contributing to work that spans web, mobile, and agentic channels, including feeding content to our AI-powered Employee Assistant and exploring prompt-based page creation to transform how content authors work.
Job Responsibilities
- Supports the Product Manager in identifying new product opportunities that reflect the needs of our employees through user research, discovery, and ongoing feedback
- Manages and maintains the product backlog, writing well-defined requirements, epics, and user stories that enable the engineering team to deliver with clarity and confidence
- Actively participates in scrum ceremonies, helping the team plan, prioritize, and deliver against the product roadmap
- Considers and plans for upstream and downstream implications of new features across web, mobile, and agentic channels
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and surface features that improve the employee experience
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Facilitates end-to-end User Acceptance Testing for platform changes, understanding the impacts on the employee journey, back-end systems, and ITE (Integrated Test Environment) cycles
- Partners closely with cross-functional teams to sequence and deliver product changes that optimize multi-channel content experiences
- Navigates ambiguous environments with curiosity and persistence, using strategic thinking and problem-solving skills to drive clarity and direction
Required Qualifications, Capabilities, and Skills
- 3 years of experience or equivalent expertise in product management or a relevant domain area
- Demonstrated experience managing a product backlog and working with a scrum team
- Proficient knowledge of the product development life cycle, including discovery, requirements definition, and delivery
- Understanding of product testing cycles, requirements, and execution
- Developing knowledge of data analytics and data literacy
- Excellent communication, influencing, and negotiation skills with the ability to develop and maintain collaborative relationships
- Curiosity, a growth mindset, and a willingness to learn new tools, platforms, and domains quickly
- Experience working across multiple business areas and/or functions to deliver results
Preferred Qualifications, Capabilities, and Skills
- Experience working with Adobe Experience Manager or other enterprise content management systems
- Familiarity with multi-channel content delivery (web, mobile, conversational/agentic)
- Exposure to AI-powered products or workflows, including generative AI or agent-based capabilities
- Understanding of content governance, taxonomy, and digital publishing workflows