What are the responsibilities and job description for the Senior Director of Site Reliability Engineering position at JPMorgan Chase?
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As a Senior Director of Site Reliability Engineering at JPMorgan Chase within the Infrastructure Platforms and Foundational Services (IPFS) team, you are deemed as a force multiplier at both a line-of-business and firmwide level. Inspire your team members and others to deliver durable and resilient products and services to our customers, define firmwide strategies for reliability, and guide and entrust your team to lead and execute those strategies.
As a Senior Director of Site Reliability Engineering at JPMorgan Chase within the Infrastructure Platforms and Foundational Services (IPFS) team, you are deemed as a force multiplier at both a line-of-business and firmwide level. Inspire your team members and others to deliver durable and resilient products and services to our customers, define firmwide strategies for reliability, and guide and entrust your team to lead and execute those strategies.
Job Responsibilities
- Manages all team members development by ensuring they have access to resources needed for their unique development and collaborates across the firm to align team members for mobility opportunities in line with their career aspirations
- Leads firmwide reuse-first adoption of enterprise-authorized AI capabilities within the work environment to accelerate reliability planning, operational learning, and delivery execution, with human-in-the-loop validation and appropriate handling of sensitive data
- Applies a wide range of tactics and strategies to guide internal executive decisions to achieve substantial goals
- Manages multiple stakeholders and complex projects and teams
- Implements innovative methods, techniques, and evaluation criteria for projects and people working on highly complex business issues
- Sets enterprise guardrails for AI-assisted and agentic workflows in reliability operations and delivery (e.g., approval controls, traceability/auditability, monitoring, and rollback expectations) aligned to resiliency, security, and risk standards
Required qualifications, capabilities and skills
- Formal training or certification on site reliability engineering concepts and 10 years applied experience. In addition, 5 years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise ( NAMR/APAC – India/ LATAM/ Hong Kong)
- Experience leading technologists to manage, anticipate, and solve complex technological issues firmwide
- Demonstrated experience leading safe adoption of enterprise-authorized AI capabilities within the work environment at firm scale, including validation practices, data sensitivity considerations, and measurable reliability outcomes
- Ability to define governance and decision frameworks for AI-assisted and agentic workflows, including control boundaries, auditability, and human approval checkpoints aligned to resiliency, security, and operational risk expectations
- Experience hiring, developing, and recognizing talent
- Prior experience influencing across highly matrixed, complex organizations and delivering value at scale
- Experience leading complex projects supporting site reliability engineering design, scaling, resilience, and system performance assessments
Preferred qualifications, capabilities and skills
- Experience developing or leading cross-functional teams of technologists
- Experience with hiring, developing, and recognizing talent
- Experience leading a product as a Product Owner or Product Manager
- Practical cloud native experience
- Expertise in Computer Science, Computer Engineering, Mathematics, or a related technical field
- Experience working at code level
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.