Sales Strategy Support Analyst I

If you are a strategic thinker who enjoys partnership-building and end-to-end project execution, then a role as a Sales Strategy Support Analyst I is for you. 

As a Sales Strategy Support Analyst I in Business Banking, you will design and deliver high-impact learning experiences and field communications that boost Branch Manager and Banker confidence to service business owners. You will collaborate with partners across Business Banking, Consumer Banking, and One Chase to shape strategy and translate it into scalable programs for branches. You will also have the opportunity to travel and observe your programs in action, and incorporate real-time feedback to continuously improve banker behaviors and outcomes. 

Job responsibilities

• Support the design and maintain updates of training content that build product fluency, relationship management skills, and execution confidence for Branch Managers and Bankers 
• Assist in the development of field communication that drives understanding, alignment, and behavior change; manage feedback loops to refine messaging and maximize adoption
• Use data and field insights to diagnose gaps, prioritize work, and present clear recommendations to leadership for continuous improvement and scale
• Build trusted relationships across teams (i.e. Marketing, Client Experience, Consumer Learning & Behavior, One Chase, etc.) to align initiatives and ensure field feedback shapes the client experience
• Conduct observations, listening sessions, and site visits to capture feedback; translate insights into updates for learning and communications that improve the branch experience and client outcomes
• Maintain disciplined oversight and approval with Legal, Regulatory, and Compliance and Controls partners related to content development and delivery

Required qualifications, capabilities, and skills

• Bachelor’s degree, or minimum 5 years’ equivalent work experience
• Ability to manage multiple projects, problem solve and adapt to change, and deliver high-quality outputs within tight timelines 
• Demonstrates clear verbal skills and collaborates with partners to align on shared objectives
• Shows attention to detail with the ability to ask incisive questions, challenge the status quo, and tie insights to action for field behavior change and customer impact
• Applies holistic, strategic thinking and effective problem-solving to identify root causes and solutions to drive remediation

Preferred qualifications, capabilities, and skills

• Exposure to Business Banking and/or Consumer Banking environments and field operations dynamics
• Proficiency with Microsoft Office (Excel, Word, and PowerPoint) and/or PitchPro, preferably as it relates to building training and communications