Retail Merchant Services - Relationship Manager - Payments - Senior Associate

You are a strategic thinker, passionate about delivering solutions to clients, and have experience in relationship management. You have found the right team. 

As an Associate Relationship Manager within JPMorgan Retail Merchant Services, you will primarily oversee a select portfolio of enterprise corporate clients. You will collaborate closely with the firm-wide bank coverage team to ensure seamless service and support. As an associate Relationship Manager, you will be accountable for maintaining strong relationships with key decision-makers and influencers within those assigned client relationships. You will achieve profitability goals through strategic client management, re-contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio. 

Job Responsibilities 

• Achieve firm-wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction 

• Execute sales/support strategies in conjunction with other lines of business to optimize product and service delivery 

• Act as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services 

• Establish and maintain strong internal partnerships with respective JPMorgan coverage teams through ongoing collaboration and communication 

• Implement and support client strategy and cross-sell opportunities with internal and external stakeholders 

• Understand client needs by applying a strategic, consultative selling approach to cultivate payments optimization strategies  

• Prepare and deliver business reviews and analysis on strategic client relationship 

• Travel required 

Required qualifications, capabilities, and skills 

• Demonstrated ability to grow and retain client relationships through effective use of relationship management and consulting skills 

• 2 years of payment industry experience 

• Strong MS Office Suite skill set and other business related business management platforms 

• Demonstrated ability to work across cultures with internal teams and external clients with professionalism and a bias to action 

• Strong organizational, planning, and presentation skills 

• Exceptional verbal and written communication skills 

Preferred qualifications, capabilities, and skills 

• Bachelors in Business Administration or related field 

• Certified Payments Fraud prevention professional (CPFPP) 

• Technology related experience with Excel, PowerPoint, and other business platforms. 

• Expertise in specialized industries such as with other financial institutions, fintech, billers, major and specialty retail and vertical knowledge within the payments industry

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.