What are the responsibilities and job description for the Public Relations & Communications Director position at JPMorgan Chase?
PXT is Chase’s engine for innovation, built on a “quad” model that unites Product, Technology, Design, and Data & Analytics. This collaborative approach helps us create products and experiences that truly matter for our customers and employees. Our global team moves quickly to keep pace with the market, guided by leaders Rohan Amin (Chief Product Officer), Gill Haus (Chief Information Officer), Miki Van Cleave (Chief Design Officer), and Seth Wheeler (Chief Data & Analytics Officer). We empower cross-functional teams to build strong platforms and solve real problems—always striving to make Chase the easiest bank to work with and deliver world-class solutions for everyone we serve.
As a Public Relations & Communications Director within the Chase Product & Experience and Technology Communications team you will be a leader with expertise in building compelling stories, bringing to life impactful communications/PR campaigns, and engaging with media and influential voices. You will lead a small, but mighty high-performing team that innovatively communicates with honesty, authenticity and empathy. Reporting to the Head of Communications for Marketing, Product & Experience and Technology (PXT) you’ll work closely with the PXT executive team and members of the Internal Communications team on 360-degree integrated marketing / communications campaigns. Culture is important to us, and we are looking for an experienced leader who is a self-starter, a detail-oriented individual who values teamwork as much as we do.
Job responsibilities
- Develop, present and execute strategic and tactical communications/public relations campaigns that lead business outcomes
- Serve as strategic communications counsel to the Chase Chief Product Officer and Chief Information Officer and team leaders and managers
- Collaborate with internal and external Chase marketing support teams (social, brand/advertising, video, content), business leaders and support agencies to tell a holistic story
- Oversee management of communications/PR agency on campaign execution and measurement
- Coordinate with internal communications team members to pull through meaningful storylines within Chase
- Protect and enhance the reputation of the firm – both externally and among employees
- Collaborate with talent and influencer management team for PR purposes
Required qualifications, capabilities, and skills:
- 10 years of experience in a communications/PR or marketing role
- Proven experience in proactive and reactive media relations, and proactively executing public relations campaigns that resulted in positive press coverage and support business results
- Deep media relations expertise with strong relationships across business, finance and lifestyle media; Fluency across social media and other multi-media channels; experience leading teams and managing people
- Executive communications experience – consulting directly with a senior executives, internal subject matter experts who serve as topical spokespeople
- Outstanding judgment and interpersonal skills, including partnering with executives, peers and other functional groups across the company and effectively managing and growing direct reports
- Ability to manage several projects simultaneously and keep deliverables on track / flag potential delays
- High level of independence, energy and integrity, demonstrating respect for a diversity of opinions and styles, and taking accountability / accepting responsibility
- Negotiation and influencing skills
- Experience with applying measurement tools to demonstrate success
- Some domestic and international travel required
Preferred qualifications, capabilities, and skills:
- Experience working with events and experiences, creators and social media
- Experience working in a large company
- Experience working at or leading work with a public relations agency
- Experience working on an integrated marketing team