What are the responsibilities and job description for the Project Manager - Consumer Bank Chief of Staff Office position at JPMorgan Chase?
At JPMorgan Chase, our employees are dedicated to building lifelong relationships by helping customers make the most of their money and innovating to best serve our clients.
As a Project Manager in Chief of Staff Office, you will support a portfolio spanning regulatory & compliance oversight (including Retail Non-Deposit Investment Products (RNDIP)), employee recognition programs and fast-moving branch sprint projects across both tech-adjacent and operational/process work. The role requires excellent communication skills, flexibility, and comfort with ambiguity. Additionally, you will manage a rapid pace of change, be detail oriented, and possess a strong ability to influence & collaborate with various stakeholders at all levels of the firm.
Job Responsibilities
- Establish structure across a high-visibility portfolio by organizing priorities, maintaining a disciplined operating rhythm, and communicating progress in executive-ready formats; support leadership routines and forums through agenda and content development, materials coordination, and clear documentation of outcomes, decisions, and next steps.
- Lead the RNDIP Oversight Committee operating rhythm, including agenda development, materials coordination and consolidation, minutes capture and distribution, action item tracking to closure, and stakeholder readiness; deliver clear updates that surface decisions required, risks and issues, and next steps, ensuring follow-through aligns with firm expectations.
- Drive branch sprint projects from intake through delivery for week-to-month initiatives spanning tech-adjacent and operational/process work; establish plans and timelines, define scope and success measures, manage dependencies, coordinate implementation across partners, and validate delivered changes translate into intended branch impact.
- Run key recognition programs, including the Outstanding Performer Program, Fortress Controls, Branch Bravo eCards, and the Recognition Forum; manage cadence and scheduling, communications, stakeholder engagement, vendor coordination where applicable, and data validation/controls, while providing strategic input to strengthen adoption and effectiveness.
- Develop executive-ready communications and PowerPoint materials for leadership updates; support agendas and content for leadership forums, staff meetings, business reviews, and strategy sessions, ensuring clarity, concision, accuracy, and alignment to the message and decisions needed.
- Align and partner across Consumer Bank stakeholders (operational leaders, SMEs, compliance teams, and senior stakeholders) to drive execution; influence without authority, remove barriers, maintain disciplined documentation, identify risks early, escalate issues with solution options, and ensure transparent closeout with appropriate control rigor.
Required qualifications, capabilities and skills
- 3 years of project management or equivalent experience
- Strong organizational, communication, and time management skills
- Ability to manage multiple workstreams simultaneously
- Experience in stakeholder management and cross-functional collaboration
- Proficiency in Microsoft PowerPoint, Excel, and Teams
- Strong written and verbal communication skills
- Fast-paced, results-driven work style
- Attention to detail with strong analytical capabilities
Preferred qualifications, capabilities and skills
- Experience supporting compliance, regulatory, or oversight programs
- Background in employee engagement or recognition programs
- Vendor management experience
- Familiarity with branch banking or retail financial services
- Familiarity with AI and large language model (LLM) tools
- curiosity for applying emerging technology to improve project delivery and team productivity