What are the responsibilities and job description for the Program Control Manager - New Product Assessment - Senior Associate position at JPMorgan Chase?
Help bring new ideas to life—safely. In this role, you’ll sit at the intersection of innovation and risk management, partnering with business leaders as they launch and evolve products, services, and strategic initiatives. You’ll guide stakeholders through the New Product Assessment process so new offerings can move forward efficiently, with strong risk assessment, clear governance, and audit-ready documentation.
If you’re forward-thinking, adaptable, and energized by solving ambiguous problems with smart structure, you’ll thrive here. As an Associate Program Manager within the controls team, you’ll gain visibility to senior stakeholders, build a broad internal network, and help modernize how we run reviews—making the process easier for partners while strengthening the firm’s control environment.
Job Responsibilities
- Own end-to-end execution of the New Product Assessment lifecycle, including product lifecycle reviews, ensuring alignment to firmwide standard and procedures.
- Drive governance and control discipline by ensuring activities meet regulatory expectations, internal control standards, and documentation requirements.
- Partner directly with business sponsors and key stakeholders to plan reviews, clarify requirements, and keep initiatives moving.
- Facilitate working sessions to complete risk assessments—identifying key risks, confirming controls/mitigations, and documenting outcomes clearly.
- Coordinate across functions and lines of business to deliver high-quality reviews on time, even with competing priorities and shifting timelines.
- Provide a “trusted advisor” experience for internal clients by simplifying complex requirements, removing friction, and communicating clearly.
- Challenge and improve the process by identifying recurring pain points, recommending enhancements, and helping update procedures and training materials.
Perform quality checks on completed assessments to ensure completeness, consistency, and compliance with standards.
Maintain audit-ready records and contribute to trainings that improve stakeholder readiness and program outcomes.
Required Qualifications, Capabilities, and Skills
- Minimum 4 years of experience in control functions, risk/program management, change management, control evaluation, or process engineering within financial services (or similarly regulated environments).
- Ability to manage complex, multi-stakeholder initiatives across multiple teams and priorities.
- Strong judgment and analytical skills—comfortable turning inputs into clear risks, decisions, and next steps.
- Excellent communication skills (written and verbal), including the ability to facilitate meetings and influence without authority.
- A proactive, adaptable working style—comfortable with ambiguity, deadlines, and continuous change.
A client-service mindset and commitment to delivering high-quality outcomes.
Preferred Qualifications, Capabilities, and Skills
- Bachelor’s degree.
- Strong skills in Microsoft Office and common collaboration tools.
- Experience with workflow tools.