What are the responsibilities and job description for the Product UAT Manager position at JPMorgan Chase?
The Connected Commerce Payments organization is a motivated, forward-thinking team of highly talented product managers focused on delivering innovative payment services via today's and tomorrow's most important platforms. We aim to transform customer experiences, simplify business processes, and drive product excellence.
As a User Acceptance Testing Lead in the Small and Mid-sized Business Payments team, you will play a crucial role in shaping the UAT automation roadmap and owning end-to-end UAT execution. You will establish a disciplined UAT and controls-validation operating model, and provide transparent, data-driven reporting that builds stakeholder confidence in release readiness. You will collaborate with cross-functional teams to deliver high-visibility features to our customers. You will also lead the expansion of automated regression across a suite of payments products and own production validation post-release. This role aligns with the Product organization, and you will directly manage a team of UAT associates.
Job responsibilities
- Lead UAT planning, execution, defect triage, and sign-off for monthly releases across Small and Mid-sized Business Payments
- Define and drive a test automation roadmap, prioritizing stable regression flows and control-critical checks in partnership with engineering and QA
- Manage and develop a team of UAT associates, including setting priorities for work by risk/complexity, cross-training team members on test automation, and enforcing quality standards for scripts and evidence
- Build stakeholder confidence through clear release status, risk narratives, and go/no-go recommendations grounded in execution metrics and defect trends
- Ensure payment controls are validated as part of UAT, with audit-ready evidence and traceability
- Own UAT execution and defect management workflows in JIRA, including severity standards, SLAs, aging management, and retest discipline
- Lead production validation and coordinate with operations/support to drive closure for post-release issues
Required qualifications, capabilities, and skills
- 5 years of experience in UAT/test delivery for complex business applications, with direct ownership of UAT outcomes in a recurring release cadence
- 2 years of people management experience (or equivalent accountability leading a small testing team), with demonstrated coaching and performance management
- Proven ability to design and execute risk-based UAT plans, define entry/exit criteria, and drive release readiness decisions
- Proficiency with UDF and Cucumber, including creating/maintaining automated test scenarios and interpreting results to drive triage and sign-off decisions
- Hands-on experience using JIRA for test execution tracking and defect lifecycle management (workflows, dashboards, traceability)
- Demonstrated rigor in controls validation and producing audit-ready test evidence and sign-offs
- Excellent written and verbal communication skills, including executive-level status reporting and stakeholder management
Preferred qualifications, capabilities, and skills
- Master’s/MBA degree
- Payments & Banking domain experience (SMB preferred) and understanding of industry workflows, risks, and trends
- Strong attention to detail and ability to analyze requirements, identify gaps, and drive clarification to enable effective testing
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.