What are the responsibilities and job description for the Product Portfolio Operations Manager, Consumer Bank Engagement position at JPMorgan Chase?
Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.
As a Product Portfolio Operations Manager in Consumer Bank Product Portfolio Operations Team, you will be play a critical role in enhancing operational efficiency, supporting strategic firm and business initiatives, while fostering communication and collaboration across all product lines, finance, and impacted stakeholders. You will leverage your strong leadership, communication, and organizational skills to ensure alignment with business objectives and promote continuous frictionless experiences.
In this role you will help drive the quarterly planning cycles across the Consumer Bank, while you will partner with General Managers/Business Owners to maintain continuous alignment on their priorities. You will work cross‑functionally with Product Owners, Co‑Suppliers, and other PPOs to orchestrate seamless execution and ensure capacity against prioritized book of work items, while escalating when appropriate. You will work both collaboratively and independently to deliver outcomes across a spectrum of stretch assignments, from well‑defined tasks to ambiguous, complex initiatives. If you have the desire to learn, grow and make an impact on the Consumer Bank, this is the role for you!
Job responsibilities
- Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
- Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
- Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
- Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
- Partner with stakeholders and product portfolios to align on Consumer Bank goals, priorities, and outcomes.
- Lead quarterly demand and investment planning; synchronize priorities and resourcing across teams.
- Maintain and consolidate product roadmaps, ensuring visibility into scope, timelines, funding, and capacity.
- Manage dependencies and capacity; facilitate trade-offs and challenge assumptions to protect delivery outcomes.
- Coordinate cross-functional and co-supplier interlocks to ensure end-to-end alignment from discovery through execution.
- Create and deliver executive communications and reporting (e.g., memos, monthly updates, ad hoc requests).
- Drive continuous improvement and change adoption by standardizing best practices and translating operating model changes into clear actions.
Required qualifications, capabilities, and skills
- 5 years of experience or equivalent expertise in program management or performance optimization
- Proven ability to manage and implement operational effectiveness initiatives
- Proven ability to operate within the product development life cycle and agile methodologies
- 7 years of experience with large, multi‑team product portfolios or complex programs in product, technology, or operations with demonstrated VP‑level scope and impact.
- Proven ability to support and integrate multi‑quarter planning cycles across diverse stakeholders (Product, Finance, Co‑Suppliers).
- Strong capacity planning and portfolio management skills, including prioritization, dependency management, risk/issue management.
- Executive presence with outstanding communication, and influencing skills; adept at driving clarity and decisions in ambiguous, fast‑moving environments.
- Excellent relationship-building skills, with ability to establish trust and lead by influence.
- Proven experience delivering timely, high-quality executive communications, presentations, and reporting. Attention to detail is a must with continuous focus on design excellence.
- Strong understanding with Agile ways of working and hands on knowledge of JIRA.
Preferred qualifications, capabilities, and skills
- Advanced level proficiency in all Microsoft Office tools (Excel, PowerPoint, Teams) and JIRA, Confluence.
- Expert level proficiency with advanced modeling and analysis using PivotTables and Pivot Charts, Advanced formulas and functions (e.g., XLOOKUP)
- Able to craft executive‑level, board‑ready presentations that tell a clear story; translate complex analysis into crisp visuals; write concise speaker notes; and tailor content for senior audiences.