What are the responsibilities and job description for the Product Manager II, General Manager - Segment & Deposit Services position at JPMorgan Chase?
Join Consumer Banking’s deposit team serving 28M customers nationwide. We are shaping the future of checking by bringing major innovations to everyday banking. This is a high‑visibility initiative with firmwide partnership, fast decision cycles, and real ownership over outcomes.
As a Product Manager II, Senior Associate in Consumer Banking Segment & Deposit Services, you will lead the design and operationalization of customer benefits and cashback—translating strategy into clear requirements, driving cross‑functional alignment, and standing up the processes that make this product real. You will move with urgency, run meetings, influence stakeholders, and own the day‑to‑day execution through build and launch. You will conduct market and competitor research, shape the roadmap, and represent the product in forums with leadership, while bringing our strategy to life by delivering execution in a complex environment.
Job responsibilities
Define, document, and manage product requirements for benefits, cashback, and partner integrations.
Serve as the initial reviewer of partner materials and contracts, by crafting compelling pitch and overview materials.
Shape and deliver major initiatives, such as the Benefits Hub.
Establish and coordinate end-to-end processes with LRCC, Marketing, Finance, Card Product, Digital, Technology, Operations, and other stakeholders for launch readiness.
Align stakeholders on decisions, timelines, success metrics and present updates and recommendations to leadership.
Act as the day-to-day point of contact driving workstreams through build and launch phases.
Prepare meeting materials, run working sessions, and document outcomes and decisions.
Maintain requirement, testing, decision logs, track open questions, dependencies, and action items to closure.
Monitor feature and partner performance; identify issues early and recommend optimizations to maximize customer value.
Research market trends and competitor moves; translate insights into roadmap proposals.
Support post-launch maintenance, iterative feature build-out, and ensure documentation remains complete and current.
Required qualifications, capabilities, and skills
- 3 years in product management, operations, strategy, or consulting
- Experience coordinating across multiple functions influencing outcomes and partner/vendor collaboration
- Familiarity with risk, controls, and operating in a regulated environment
- Demonstrated ability to manage complex workstreams and deliver on deadlines
- Exceptional attention to detail; comfortable leading meetings and driving work to closure
- Clear, concise communicator with executive‑ready writing and presentation skills
- Structured, data‑informed thinker who connects strategy to execution
- Thrives in a fast‑paced, cross‑functional environment, strong stakeholder management
- Demonstrated ability to manage complex workstreams and deliver on deadlines
- Experience with deposit, payments, or rewards product
Preferred qualifications, capabilities, and skills
- Experience with deposit, payments, or offers/rewards experience a plus