What are the responsibilities and job description for the Product Manager - Card Shopping Experiences position at JPMorgan Chase?
You are a product manager who thrives on working through large scale and complex initiatives that have impact to millions of customers daily. This role will be pivotal in driving a large scale change and approach to our digital card acquisition assets as a full product manager.
As a Product Manager in the Card Acquisition Product organization, you are an integral part of the team that is driving significant change across a suite of digital card acquisition experiences. This includes modernization of existing assets, developing and integrating new capabilities and features, and driving next-gen thinking in how we engage and acquire our customers. We are customer-focused and changing the way Chase does business and engages with our customers to ensure they have the best and consistent acquisition experience across channels. This product manager will proactively take on a critical mission to assess current state, lead discovery on new growth plans, and then ultimately deliver a full refresh of our customer experiences. They will engage with a wide list of partners and lead the overall delivery and coordination.
As a product leader, you are responsible to own the backlog, roadmap, requirements, and partnering with our key partners to deliver and put in production significant changes to how we operate, specifically within the branch. This is a great opportunity for a seasoned product manager to take full end-to-end ownership.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Is equally comfortable engaging in business, technology, design, data, and analytics discussions with key stakeholders
- Can rally the broader organization, align on a clear and focused roadmap, and drive consensus on paths forward
- Able to handle production related issues quickly, triage, and drive meaningful solutions
- Can craft, weave, and tell a clear value strategy and story to a wide range of stakeholders
Required qualifications, capabilities, and skills
- 7 years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, data, and analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Comfortable writing stories, epics, and requirements overall alongside key partners such as Technology, Design, Data, and Analytics
- Proactively challenges the status quo, engages meaningfully, and can drive aligned solutions and intents with a large range of partners
- Excellent written and oral communication skills to tell the product value story and roadmap
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Deep knowledge of Credit Card products, premiums, preapprovals, and related topics
- Previous experience in managing web and mobile app CX/UI
Previous experience working with vendors and integrations in digital experiences
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.