What are the responsibilities and job description for the Product Manager, Card Customer Experience position at JPMorgan Chase?
Bring your product leadership to a team that builds experiences customers rely on every day. You’ll partner across design, engineering, analytics, and risk teams to deliver measurable improvements at scale.
As a Customer Experience Product Manager (Vice President) in the Core Card Customer Experience Product team, you will set product direction and drive delivery for the credit card account dashboard and related customer journeys. You will own the end-to-end product roadmap across key customer journeys and lead cross-functional teams to deliver innovative, data-driven solutions that improve engagement, personalization, self-service, and operational efficiency. This role requires a strategic product leader who can translate customer and business needs into measurable outcomes, influence stakeholders, and drive execution in a fast-paced, highly regulated environment.
Job responsibilities
- Define and evolve product strategy and roadmap for key credit card account dashboard journeys
- Lead discovery through customer insights, research, and market analysis to identify problems and opportunities
- Own and prioritize the product backlog to maximize customer value and business outcomes
- Partner with engineering and design to deliver new features and improve existing experiences
- Use product metrics, funnel analysis, and user research to inform decisions and measure impact
- Drive alignment across cross-functional partners to ensure consistent customer experiences across channels
- Communicate trade-offs, priorities, and progress clearly to stakeholders and senior leaders
- Define requirements and write user stories that enable high-quality execution
- Plan and execute iterative releases, incorporating feedback to improve outcomes over time
- Identify, assess, and mitigate operational and technology risks in partnership with legal, compliance, risk, and controls teams
Required qualifications, capabilities, and skills
- 5 years of product management experience in customer-facing digital products
- Experience building and delivering digital experiences in credit cards, consumer lending, or digital banking
- Advanced knowledge of the product development lifecycle, including discovery through delivery and iteration
- Experience collaborating closely with user experience design and user research partners
- Demonstrated ability to write clear requirements and user stories and drive execution in an Agile environment
- Experience defining roadmaps, prioritizing backlogs, and coordinating delivery across multiple teams
- Strong analytical skills, including defining key performance indicators and using product metrics to evaluate results
- Strong written and verbal communication skills, including influencing senior stakeholders
- Experience working in a regulated environment with legal, compliance, risk, controls, privacy, or information security partners
- Bachelor’s degree or equivalent practical experience
Preferred qualifications, capabilities, and skills
- Experience with personalization or decisioning (segmentation, targeting, content rules, next-best-action), including measurement and governance
- Experience using experimentation to improve customer experiences (for example, test-and-learn approaches)
- Track record of delivering sustained, measurable customer experience improvements
- Experience aligning multiple teams to shared platforms, application programming interfaces, and reusable components
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.