What are the responsibilities and job description for the Product Director - Business Lending position at JPMorgan Chase?
Join Business Banking Lending as an Area Product Owner, leading the Post Approval and Booking team—a complex, high-impact space at the intersection of multiple channels, client types, and operational teams.
As the Area Product Owner for Post Approval and Booking, you will drive transformation across a critical segment of the lending journey. This role requires a leader who is energized by complexity and motivated to seize the many transformational opportunities in this space. You will shape the vision, strategy, and execution for post-approval and booking processes, ensuring seamless experiences for clients and operational teams across digital, call center, sales, and retail channels. If you are passionate about challenging the status quo, collaborating across functions, and delivering innovative solutions that move the business forward, this is the opportunity for you.
Job responsibilities
- Oversees the end-to-end product roadmap, vision, development, execution, risk management, and business growth targets for all post-approval and booking processes.
- Leads the entire product life cycle for post-approval and booking initiatives—including planning, execution, and future development—by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets such as cost, features, reusability, and reliability to support growth.
- Owns a defined set of post-approval and booking processes within the Area Product Group, becoming the subject matter expert in both user behavior and technical systems to best inform the delivery of new initiatives and enhancements.
- Coaches and mentors the product team on best practices, including solution generation, market research, storyboarding, mind-mapping, prototyping, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives.
- Owns product performance and is accountable for investing in enhancements to achieve business objectives, including operational efficiency, customer satisfaction, and risk mitigation.
- Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation and process improvement in the post-approval and booking space.
- Partners closely with technology, operations, risk, compliance, and other business functions to ensure seamless delivery and continuous improvement of post-approval and booking processes.
Required qualifications, capabilities, and skills
- 8 years of experience or equivalent expertise delivering products, projects, or technology applications, preferably in financial services or a related field.
- Extensive knowledge of the product development life cycle, technical design, and data analytics.
- Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
- Demonstrated experience driving change within organizations and managing stakeholders across multiple functions.
- Deep understanding of user experience, process optimization, and technical system integration in a complex, regulated environment.
Preferred qualifications, capabilities, and skills
- Recognized thought leader within a related field.
- Strong track record of delivering measurable business results through process innovation and cross-functional leadership.