Product Delivery Manager – Vice President

Do you love improving the lives of millions of customers and merchants by building innovative products? Are you excited about creating a fintech platform that fuels the next wave of growth in payments? Join the Proprietary Wallets team, where talented product leaders are revolutionizing payment experiences and promoting the expansion of digital payments.

The Proprietary Wallets organization is a team of highly talented product leaders focused on delivering innovative payment experiences and platforms. We’re transforming the buying and selling experiences for millions of our customer and nurturing the growth of digital payments.

As a Product Delivery Manager in Connected Commerce on the Proprietary Wallets team, you will help build the next generation of payment platforms that become the foundation of Chase digital payments and commerce experiences. We’re looking for someone who is customer obsessed, has strong experience leading 0-1 development efforts in large companies, and a strong inclination for innovative thinking. We are looking for a product delivery leader who will drive the successful completion of product feature delivery, proactively identify and manage dependencies, and coordinate cross-organizational impacts. 

Job responsibilities

• Communicate product portfolio’s progress and escalate risks to all stakeholders through executive level reporting such as Monthly Business Reviews and Executive Management Reviews

• Assess and help manage intake, key dependencies and risks across the product delivery life cycle

• Leverage storytelling and delivery insights to communicate results, upcoming focus areas and key risks in a compelling manner aligned with business objectives

• Have the ability to navigate highly matrixed organization and escalate where issues when needed

• Provides accountability for clean, accurate data into systems of record (e.g. JIRA, JIRA Align)

• Work with Agility Office to scale best practices and standards within the portfolio

• Manage agile metrics for the team by leading team reviews, quarterly planning, ongoing reporting, and development of interpretive commentary to accompany metrics

• Maintain deep knowledge of area product vision, strategy, roadmap, technical implementation, operations, and reporting

• Collaborate with Product Owners, Agility Leads, Engineering Leads, Design, & Analytics teams in ceremonies to confirm impacts and scope, sprint sequencing, and delivery against committed timelines

• Partner with the Agility Leads in driving continuous improvement across Enterprise/ Line of business (LOB) to reduce waste, drive efficiencies, and improve the overall effectiveness of agile

• Manage intake requests after items have been vetted for the product and its prioritization, key dependencies and risks across the product delivery life cycle

• Facilitate Legal, Risk, Compliance and Controls communication forum, approval processes, monthly reporting, audit compliance and decisions needed

Required qualifications, capabilities, and skills

• 7 years of experience in project and/or program management with demonstrated ability to execute operational management and change readiness activities

• Expert in JIRA / Jira Align, and Confluence

• Proven success in collaborating with cross-functional teams, influencing stakeholders (e.g., heads of product, engineer leaders) and driving informed decisions

• Strong knowledge of engineering practices, and the product development lifecycle using Agile methodologies and metrics to shape and lead delivery

• Strong understanding of product delivery and a proven track record of implementing continuous improvement processes

• Experience working with industry-first products that are being actively designed, developed, and implemented

• Proficiency in collaboration and communication tools such as Microsoft PowerPoint, Project, Excel

• Bachelor’s degree in a relevant field of study

Preferred qualifications, capabilities, and skills

• Experience in digital payments including mobile wallets, online checkout, BNPL, pay with points