What are the responsibilities and job description for the Product Delivery Manager - Payments - Vice President position at JPMorgan Chase?
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Merchant Services, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
The role supports a senior Executive by driving strategic clarity, operational discipline, financial rigor, and cross-organizational alignment. This position blends strategic thinking with hands-on execution to shape priorities, enable faster decision-making, and ensure follow-through on high-impact commitments. The ideal candidate brings executive presence, structured problem-solving, and strong judgment to operate independently on complex, ambiguous, and sensitive topics.
Job responsibilities
- Partner with the Executive to shape, articulate, and maintain multi-year strategy, annual operating plans, and priority roadmaps
- Develop decision materials that frame issues, options, trade-offs, and recommendations to enable clear executive choices
- Lead scenario planning and structured problem solving on strategic and operating questions
- Own development of high-stakes executive communications, including leadership decks, pre-reads, and written briefs
- Ensure consistency of messaging and narrative quality across leadership communications and key forums
- Coordinate budgeting, forecasting, and financial performance tracking in partnership with Finance and functional stakeholders
- Monitor spend, headcount, and investment priorities against plan; surface variances and implications with recommended actions
- Establish and maintain executive operating cadence (weekly, monthly, quarterly), including agendas, outcomes, and action tracking
- Track delivery of top priorities; proactively surface risks, dependencies, and execution bottlenecks and drive closure
- Support organization design, operating model evolution, and talent-related deliverables in close partnership with HR
- Drive cross-functional alignment across peer leaders; prepare stakeholder briefs and negotiation materials to resolve competing priorities
Required qualifications, capabilities, and skills
- 5 years of experience in strategy, operations, finance, transformation, product delivery, or adjacent roles with enterprise scope
- Demonstrated experience operating close to senior leadership and influencing outcomes through structured analysis and crisp communication
- Strong strategic and analytical skills, including the ability to synthesize ambiguous inputs into clear priorities and decisions
- Exceptional executive-level writing and visual communication skills, including strong PowerPoint and Excel proficiency
- Financial acumen across budgeting, forecasting, spend/headcount tracking, and contract/SOW or vendor approval processes
- Proven ability to establish operating rhythms, manage dependencies, and drive accountability without formal authority
- High judgment, discretion, and comfort handling sensitive topics with confidentiality and professionalism
- Ability to operate independently with minimal direction and deliver high-quality outputs under tight timelines
- Strong stakeholder management skills across functions such as Finance, Procurement, Legal, Risk, and HR
Track record of identifying risks early and translating insights into practical action plans
Preferred qualifications, capabilities, and skills
- Prior experience in an executive office, strategy, or business management role supporting VP/ED/MD-level leaders
- Consulting or internal advisory background with demonstrated delivery and change execution experience
- Experience developing annual operating plans, prioritization frameworks, and executive dashboards (RAG, dependency maps, action trackers)
- Familiarity with enterprise governance and controls related to financial stewardship and third-party/vendor engagement
- Comfort leveraging Copilot and AI-enabled productivity tools to accelerate drafting, analysis, and synthesis
- Experience leading special projects that require rapid diagnosis, stakeholder alignment, and measurable outcomes
- Demonstrated ability to move seamlessly between strategy formulation and hands-on execution across multiple workstreams