What are the responsibilities and job description for the Product Delivery Manager- IIS Whem Transformation position at JPMorgan Chase?
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Corporate and Investment Bank, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Job responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Assists senior leadership with project staffing, governance decisions, and stakeholder presentations, including findings, outcomes, and solutions
- Trains and mentors less experienced team members while leading effectively in a matrix reporting environment
- Builds and maintains strong relationships with vendors, internal management, and front-line staff
- Partners with performance operations to understand client behavior and supports platform functions across legacy and external systems
- Works independently and collaboratively to verify performance and risk analytics across multiple platforms using available tooling
- Interprets, documents, and communicates functional testing results, including pre and post-migration production issue resolution
- Provides concise client migration status updates and assists with prioritization to ensure smooth project execution
Required qualifications, capabilities, and skills
- 5 plus years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Previous industry experience with institutional clients (working with market leading performance, attribution and analytics software platforms e.g., FactSet)
- Deep understanding of systems/software development lifecycle
- Proficiency with office productivity software
- Positive attitude with a willingness to work hard and be on a steep learning curve
- Attention to detail with demonstrated problem-solving ability
- BA/BS/MBA or equivalent
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
- Industry recognized professional certifications such as CFA, CAIA and CIPM are encouraged
- Degree in business, finance, or math is preferred