What are the responsibilities and job description for the Principal Technical Program Manager - Office of the Chief of Staff position at JPMorgan Chase?
Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.
As a Principal Technical Program Manager in Consumer & Community Bank Technology team, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new processes that will improve efficiencies in execution of book of work.
Job responsibilities
- Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration
- Oversee complex technology project and program execution, managing resources, budgets, and timelines while mitigating risks and addressing roadblocks
- Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes
- Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies
- Set the cadence, agenda, coordinate logistics and create materials for recurring stakeholder updates on progress as well as future roadmap
- Be a culture carrier and trusted advisor by ensuring success of all stakeholders
Required qualifications, capabilities, and skills
- 10 years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
- Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives
- Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
- Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives
- Advanced expertise in managing cadence and communication of status, progress and value to ensure engagement of all stakeholders.
- Expertise with Agile and Scrum frameworks and the application in product development and delivery organization
- Strategic, organizational thinker with a track record of strengthening program governance and controls within a large organization
- Experience with the tools used to produce governance documentation, stakeholder communications, and track program metrics (PowerPoint, MS Project, Excel)
- Strong analytical, conceptual, and problem-solving ability
Excellent interpersonal (verbal and written) communication skills with the ability to coach others in the best ways to present and explain information concisely tailored to the target audience
Preferred qualifications, capabilities, and skills
- Able to influence across virtual teams and disparate stakeholder groups
- Assertive (yet diplomatic) personality with the ability to lead, influence and motivate others