Operations Supervisor- Home Lending Assumptions

Embark on a rewarding and challenging career as an Operations Supervisor with our dynamic team. You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential. 

As an Operations Supervisor- Home Lending Assumptions in Customer Assistance Solutions, you will provide support to customers impacted by life events such as marriage, divorce, and death and our team offers credit-qualified customers assumption services for their mortgage. You will oversee the review of application documents, evaluate creditworthiness, and coordinate with the Underwriting team to obtain necessary income, asset, and other documentation. You will have direct collaboration with Assumption Underwriting, Assumption Closing, and the Customer Life Events team and building strong relationships with Underwriting partners is essential to ensure timely processing of customer requests.

Job responsibilities

• Supervise the compilation of customer files and loan documents within standards for underwriting review

• Manage the pipeline proactively by tracking progress, generating reports, and ensuring associates are accountable for timely and accurate processing

• Maintain compliance with quality and control standards and expectations

• Monitor performance and quality metrics

• Ensure the team meets regulatory timelines

Required qualifications, capabilities, and skills

• Excellent customer service skills

• Experience leading a team

• Strong written and verbal communication skills

• Attention to detail with strong analytical skills

• Ability to partner with multiple business units

• Time management and prioritization skills

Preferred qualifications, capabilities, and skills

• Knowledge of MSP, MS Office, Customer Assist, and MBWS 

• Minimum of 3 years mortgage processing experience 

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. Employment offers are contingent on JPMC’s review of criminal conviction history, credit report, information available through NMLS, and other relevant information to determine financial responsibility, good character, and general fitness for the position. Any felony conviction within the last seven years will disqualify you from consideration. Continued employment is contingent upon compliance with Truth in Lending Act/Dodd Frank Originator requirements.