Operational Risk/Control Oversight - Executive Director

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

The Client Onboarding & Service (COS) organization provide best-in-class, cross-product client onboarding and servicing capabilities to J.P. Morgan’s clients across Payments, Merchant Services and Trade products. COS drives consistency and continues to transform the end-to-end servicing and implementation of the client experience across J.P. Morgan Payments products.

We are seeking an Executive Director to join the Client Onboarding & Service - Advocacy & Controls Execution (ACE) organization, with responsibility for the oversight and governance of risks and controls associated with Payments, Merchant Services Onboarding, and Service functions across WHEM. In today's rapidly evolving business landscape, effective control management is paramount to ensuring organizational resilience and success. 

As a Controls Execution Oversight Director, you will align cross-functional support and lead governance initiatives. You will work closely with partners from Sales, Operations, Onboarding, Technology, Risk, Compliance and Legal, driving controls execution initiatives for WHEM Client Onboarding and Service. You will partner with global and regional colleagues to integrate controls into our organization’s DNA, ensuring resilience and success. Your role is crucial in promoting a proactive approach to control management, fostering a culture of trust and transparency.

In this role, you will provide expert advice on controls-related matters, lead problem-solving initiatives, and deliver high-quality reporting and analytics. Your efforts will directly contribute to reducing the business's residual risk profile and optimizing control frameworks.

Job Responsibilities:

• Ensure implementation and oversight of the end-to-end system of controls that mitigates risk through active engagement, thematic reviews, risk analysis and control deep dives which continuously manage and reduce the business’ residual risk profile
• Evaluate and continuously improve control processes to enhance efficiency and effectiveness. Implement best practices and innovative solutions to optimize control frameworks, leveraging AI and intelligent solutions
• Assess criticality and risk of outsourcing arrangements for WHEM Client Service & Onboarding (COS)
• Develop and manage governance framework for x-legal entity service provision including; inventory, service level standard monitoring and exit plans
• Represent COS in WHEM steering committees, where required, and on projects required to meet local, regional and global regulations
• Participate in the development, oversight and execution of respective WHEM business continuity plans
• Partner with the WHEM COS Control Management organization on, Internal and external audits, Data breach/privacy incidents, Risk and financial loss events/Early Escalations, Issue & Action Plan Closure, Data Risk Management, and Risk assessments. 
• Anticipate internal and external factors impacting the business’ governance and implement plans to mitigate risks and capitalize on opportunities

Required Qualifications, Capabilities, and Skills:

• 10 years experience in Payments industry 
• Understanding of WHEM Regulatory compliance standards and requirements related to Payments 
• Familiarity with the firm’s Inter-affiliate services program and technology solutions for outsourcing
• Ability to build strong working relationships with business partners in internal LOBs
• Advanced knowledge of controls design and evaluation concepts, risk assessment processes, OKR’s, Key Risk Indicator and other metrics development and the ability to assess the relevance of internal and external standards and procedures
• A good understanding of J.P. Morgan Payments’ products and services
• Attention to detail combined with an ability to absorb information and form an opinion/conclusion
• Strong analytical skills and familiarity with data visualization/automation tools – Tableau, Xceptor, Alteryx
• Excellent report writer and summarizer of complex issues/solutions. Superior presentation and communication skills, with an ability to influence and gain buy-in to your ideas
• Experience with use-case development and utilization of AI
• Ability to complete work to deadlines, with a sense of urgency thorough effective time management including: goal setting, planning, prioritizing, scheduling, and monitoring