Manager of Software Engineering: Release Mgr

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As a Manager of Software Engineering at JPMorgan Chase within the Consumer and Community Banking, Consumer Card Technology team, you serve in a critical leadership role by delivering advanced technology solutions as an individual and as a technical coach and mentor to a team of highly-skilled and motivated software engineers. As an expert in your field, you are responsible for critical technology solutions across multiple technical areas within the Card Authorizations team in support of the firm’s business objectives.

Job responsibilities

• Own the release lifecycle end-to-end — from planning and scheduling through deployment, validation, and post-release monitoring across Card Auth systems (VTS, Tandem, Mainframe).
• Drive release governance — establish and enforce release readiness criteria, entry/exit gates, change management standards, and rollback procedures.
• Facilitate cross-functional coordination — act as the central point of contact across Development, Testing, Infrastructure, Production Support, and Business stakeholders to align on scope, timelines, dependencies, and risk.
• Manage release calendars and cadence — maintain a structured release schedule, manage competing priorities, and ensure releases are sequenced to minimize risk and maximize throughput.
• Lead Go/No-Go decisions — aggregate test results, defect metrics, environment readiness, and stakeholder sign-offs to drive confident, data-backed release decisions.
• Identify and mitigate release risks — proactively surface blockers, dependency conflicts, environment issues, and resource constraints, drive resolution with urgency.
• Drive continuous improvement — conduct release retrospectives, track release health metrics (cycle time, rollback rate, defect leakage), and implement process improvements to increase release velocity and reliability.
• Manage escalations — serve as the escalation point for release-related issues; communicate status, impact, and resolution plans to leadership with clarity and confidence.
• Partner with Test Engineering — ensure automation gates, regression results, and defect metrics are integrated into the release decision framework.
• Maintain release documentation — ensure release notes, deployment runbooks, configuration changes, and audit trails are complete and accessible.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5 years of applied experience•    
• Hands-on Release Management experience in large-scale, mission-critical environments 
• Demonstrate a proven track record of managing releases across distributed systems and mainframe platforms 
• Operate effectively in environments with high transaction volumes and zero-downtime expectations, employing robust rollback and disaster recovery strategies.
• Maintain strong understanding of CI/CD pipelines, deployment automation, and release orchestration tools (e.g., Jenkins, Spinnaker, uDeploy, or equivalent).
• Lead Go/No-Go decisions by aggregating test results, defect metrics, environment readiness, and stakeholder signoffs to drive confident, data-backed release decisions.
• Communicate effectively translate technical release details into clear, concise updates for leadership and non-technical stakeholders while serving as the escalation point for release-related issues.
• Employ a metrics-driven mindset use data (release health, defect trends, cycle time, rollback rate, defect leakage) to drive decisions and continuous improvement.
• Exhibit exceptional facilitation skills proactive, resourceful, and calm under pressure when making decisions in high-stakes, time-sensitive situations (production incidents, hotfixes, emergency releases).

Preferred qualifications, capabilities, and skills

• Experience in payments, card processing, or financial services.
• Ability to drive technical strategy and influence engineering best practices across teams.
• Strong stakeholder management and the ability to align technical solutions with business goals.

• Demonstrated knowledge and experience with Credit Card technologies and processes