What are the responsibilities and job description for the Lobby Receptionist position at JPMorgan Chase?
Join our elite team of Lobby Receptionists within our Lobby Team in Brooklyn
As a Lobby Receptionist within the Lobby Reception team, you will engage directly with clients and visitors, ensuring a welcoming and efficient experience in our client-facing Lobby Reception space.
Job responsibilities
- Welcome, register, check-in, and assist clients and visitors as they arrive for meetings and events within JPMorganChase’s office space.
- Assist employees as needed by providing temporary access or badges if building access is needed, answering questions, and providing information.
- As a front-facing position, follow all building and security procedures to ensure a healthy, safe, and secure experience for all. Be proactive, “if you see something, say something”, and escalate all issues to appropriate teams.
- Meet and exceed Lobby Reception standards by going above and beyond to provide first-class service.
- Familiarize yourself with meetings, events, and VIP visits taking place in the building each day via our event and visitor management systems.
- Collaborate with partner teams such as Global Security, Real Estate, and Technology to create an excellent in-office experience.
- Complete other tasks and projects related to improving the team’s service standards.
Required qualifications, capabilities and skills
- Minimum 2 years’ experience in high-end reception, concierge, or hospitality services
- Excellent interpersonal and verbal/phone/email communication skills with an outgoing personality
- Ability to work in a fast-paced environment, quickly problem solve, and manage difficult personalities while maintaining a professional and focused demeanor
- Proficiency in Microsoft Office
- Must be willing and able to stand/walk for long periods of time (1 hour )
- Must be willing and able to work flexible shifts (potentially different start or end times each day)
- Must be willing and able to work in different offices throughout the campus (NYC positions only)
Preferred qualifications ,capabilities and skills
- Familiarity with event, room, or visitor management systems (a plus)
- Bi-lingual, particularly Spanish-speaking (a plus)