Lobby Receptionist

Join our elite team of Lobby Receptionists within our Lobby Team in Brooklyn

As a Lobby Receptionist within the Lobby Reception team, you will engage directly with clients and visitors, ensuring a welcoming and efficient experience in our client-facing Lobby Reception space.

 Job responsibilities

• Welcome, register, check-in, and assist clients and visitors as they arrive for meetings and events within JPMorganChase’s office space.
•  Assist employees as needed by providing temporary access or badges if building access is needed, answering questions, and providing information.
• As a front-facing position, follow all building and security procedures to ensure a healthy, safe, and secure experience for all. Be proactive, “if you see something, say something”, and escalate all issues to appropriate teams.
• Meet and exceed Lobby Reception standards by going above and beyond to provide first-class service.
• Familiarize yourself with meetings, events, and VIP visits taking place in the building each day via our event and visitor management systems.
• Collaborate with partner teams such as Global Security, Real Estate, and Technology to create an excellent in-office experience.
• Complete other tasks and projects related to improving the team’s service standards.
  
   

Required qualifications, capabilities and skills

• Minimum 2 years’ experience in high-end reception, concierge, or hospitality services 

• Excellent interpersonal and verbal/phone/email communication skills with an outgoing personality 

• Ability to work in a fast-paced environment, quickly problem solve, and manage difficult personalities while maintaining a professional and focused demeanor 

• Proficiency in Microsoft Office 

• Must be willing and able to stand/walk for long periods of time (1 hour ) 

• Must be willing and able to work flexible shifts (potentially different start or end times each day) 

• Must be willing and able to work in different offices throughout the campus (NYC positions only) 

Preferred qualifications ,capabilities and skills