Loan Servicing Manager

Join the firm that FORTUNE has named one of the top five “World’s Most Admired Companies” and LinkedIn ranked #1 out of 50 of the best companies in the U.S. for best places to work and grow your career.

As a Loan Servicing Manager I within JPMorganChase, you will oversee a team of loan servicing specialists, ensuring effective management of a loan portfolio. Your responsibilities include interpreting loan documents, liaising with contacts, and meeting deadlines. You will use your lending services knowledge to make decisions impacting short-term departmental goals. Success in this role requires conflict management, critical thinking, and personal resiliency. Additionally, you will demonstrate strategic planning, time management, and stakeholder management skills to achieve beneficial outcomes for clients and the firm.

Job responsibilities

• Oversee a team of loan servicing specialists, ensuring adherence to established policies and procedures in managing an assigned portfolio of loans.
• Interpret complex loan documents, applying broad knowledge of lending services principles and practices to ensure accurate loan servicing.
• Liaise with internal and external contacts, utilizing effective listening and questioning skills to resolve short-term problems and facilitate win-win solutions.
• Monitor and manage deadlines, employing advanced time management and organization skills to ensure efficient loan servicing operations.
• Contribute to the continuous improvement of our loan servicing processes, leveraging critical thinking skills to identify opportunities for optimization and efficiency.

Required qualifications, capabilities, and skills

• Two or more years of experience or equivalent expertise in managing loan servicing operations, with a focus on interpreting loan documents and ensuring adherence to deadlines.
• Demonstrated proficiency in conflict management, with a track record of facilitating discussions between conflicting parties to create win-win solutions.
• Proven ability in critical thinking, with experience in organizing, comparing, and critically evaluating various aspects of loan servicing situations to generate conclusions consistent with the facts and associated risks.
• Experience in stakeholder management, with the ability to establish productive working relationships with stakeholders, cross-functional teams, and clients to drive mutually beneficial outcomes.
• Advanced skills in strategic planning and time management, with a demonstrated ability to define organizational direction, allocate resources, and manage multiple tasks efficiently to achieve goals effectively.

Preferred qualifications, capabilities, and skills

• Strong organizational skills that enable efficient functioning in high-volume, fast-paced, deadline-oriented environments, ensuring adherence to service level agreements and timely delivery.
• Keen awareness of operational risks throughout the lending lifecycle, supporting effective identification and mitigation of potential issues through critical thinking.
• Proficiency in data and technology literacy, enabling the analysis of data and implementation of innovative solutions, with the ability to integrate advanced technologies to enhance operational efficiency.
• Outstanding leadership qualities, demonstrated through the ability to deliver feedback, mentor, and coach others, fostering development and high performance within teams.
• Expertise in managing and developing high-performance teams through continuous training and dynamic coaching, ensuring adherence to Key Performance Indicators (KPI) targets and driving team success.