What are the responsibilities and job description for the Invoice & Payment Operations Specialist position at JPMorgan Chase?
Join a dynamic team at the heart of Global Supplier Services, where you’ll play a key role in driving operational excellence across the Procure to Pay lifecycle. As part of our Columbus-based Invoice and Payment team, you’ll thrive in a fast-paced environment, collaborating with diverse business lines and leveraging your expertise to ensure seamless invoice processing and payment execution. This is an opportunity to make a measurable impact, grow your skills with industry-leading tools, and contribute to a culture that values precision, partnership, and continuous improvement.
As a Corporate Accounts Payable Specialist in Global Supplier Services, you will process and book accounts payable invoices in our ERP system, ensure compliance with tax authority requirements, and support the achievement of accounts payable metrics as defined in service level agreements. You will interact daily with multiple business lines, analyze and follow up on AP documents, and assist the team with related activities. The ideal candidate has at least two years of accounts payable experience (preferred), strong teamwork and communication skills, and proficiency in SAP, Concur, Ariba, and MS Office. You will be expected to manage competing priorities and deliver accurate results under tight deadlines.
Job responsibilities
- Consistently perform research and analysis of invoices and payments that are missing, rejected, or delayed
- Proactively monitor the Columbus AP Operations mailbox to analyze, process, and resolve urgent issues
- Accurately process and print emergency manual check requests, including entry of transmittal invoices
- Efficiently process emergency manual wire requests, collaborating with requestors to resolve documentation issues and coordinating with offshore teams for invoice entry, vendor set-up, and appropriate approvals
- Promptly process “Special Handling” requests from Check Print Support
Diligently process, research, and resolve issues related to returned checks, refund checks, and voided checks - Reliably create and maintain reports and logs as needed
- Systematically open, sort, and date stamp incoming mail
- Effectively communicate with internal and external stakeholders to resolve payment discrepancies
- Thoroughly document all actions taken in the invoice and payment process for audit and compliance purposes
- Continuously identify and recommend process improvements to enhance efficiency and accuracy in AP operations
Required qualifications, capabilities and skills
- Minimum of 2 years experience in Data Processing, Procurement, Accounts Payable, Customer Service, Accounting, Finance, or an Operations environment
- Proficient in Word, Excel, SharePoint, and web-based systems
- Excellent written and verbal communication skills
- Able to adapt to change and handle multiple priorities
- Works effectively in a team environment and individually
- Strong organization skills, attention to detail, and effective time management