What are the responsibilities and job description for the Investigations Division Leader Fraud Compliance Operations Investigation position at JPMorgan Chase?
Come join our Fraud Compliance Operations Investigation (FCOI) team as a Division Leader, where you'll lead a dedicated group of investigators in identifying and addressing suspicious activities across Consumer & Community Banking. Your expertise and leadership will drive innovative solutions, ensure regulatory compliance, and make a meaningful impact on the bank's fraud prevention efforts.
As an Investigations Division Leader within the Fraud Compliance Operations Investigation (FCOI) team, you will manage of a team of investigators responsible for the review and investigation of potentially suspicious activity from various lines of businesses (LOB) supported by Consumer & Community Banking (CCB) Fraud, Compliance Operations & Investigations. You will be responsible for the investigation of referrals, documenting and researching in the Bank's case management and other proprietary and confidential systems, making reporting decisions in accordance to established bank policy and regulatory requirements and filing Suspicious Activity Reports (SAR) as needed.
Job responsibilities
- Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards
- Ensure complete understanding of fraud issues in their areas of responsibility to ensure high quality work product and adapts to the changing fraud and control environment
- Recognizes opportunities for addressing fraud issues, risks and exposures and influences line of business senior leadership to engender action and take responsibility for implementing controls to mitigate risk
- Advises business partners on issues of suspected fraud and provides counsel on business issues that have fraud and risk implications
- Handle highly sensitive and confidential information with discretion and integrity
- Collaborate with various LOB referring units as well as interacts with other Investigative teams, including Anti-Money Laundering and Internal Investigations teams
- Possess advanced understanding and knowledge of the regulatory guidance and requirements for investigations and SAR completion
Lead and participate in departmental projects as assigned, driving initiatives to completion
Required qualifications, capabilities, and skills
- 5 years investigations experience or role that requires research and investigative skills
- 3 years of management or supervisory experience
- Strong investigative skills, proven judgment and problem-resolution skills
- Excellent written and verbal communication skills, with the ability to articulate complex issues clearly
- Strong proficiency in MS Office, specifically MS Excel and PowerPoint, to effectively analyze data and present findings
Preferred qualifications, capabilities, and skills
- Bachelor's degree preferred
- Experience in filing Suspicious Activity Reports
- Previous experience with internal applications such as Customer Assist or EVI (Enterprise Image Viewer)